Patient Services Co-ordinator - SPOC

Coordinate and support the home visiting team to manage demand and

capacity of the service across the borough

To arrange and manage the

clinical systems required to coordinate the triage of patients and paramedic

home visit clinics

To work effectively with the Virtual

Ward Leads within the PCN, Sutton Health and Care Team and Acute Team as

required to provide an integrated response

Answer

incoming calls promptly and in a courteous manner, providing information that

is required.

Triage, Book, reschedule and cancel appointments as requested.

Coordinate and support the home visiting team to manage demand and

capacity of the service across the borough

To arrange and manage the

clinical systems required to coordinate the triage of patients and paramedic

home visit clinics

To work effectively with the Virtual

Ward Leads within the PCN, Sutton Health and Care Team and Acute Team as

required to provide an integrated response

incoming calls promptly and in a courteous manner, providing information that

is required.

Triage, Book, reschedule and cancel appointments as requested.

To work effectively within a multidisciplinary setting, holding

self and colleagues to account appropriately and demonstrating personal

commitment to delivering a professional integrated service

To support the planning and delivery of the services, managing

change, ensuring patient focus, consistency, quality, and cost effectiveness

To provide service data to Managers and Leads for reporting

purposes

Signposting patients to information

take part in delivery of Call & Recall projects.

Maintain patient confidentiality at all times in compliance with

GDPR and NHS policies.

To assist Practices/PCNs in the provision of a high quality

service

Identify

and escalate risks and issues

Contribute

to training and induction for those joining the SPOC team and new services.

Comply

with SPOC team processes

Working

knowledge of MS Office including Word and Excel.

Provide

administrative support as required such as taking minutes and audits

Build

effective working relationships with people at all levels, including PCN

Practice staff and external stakeholder such

patients and NHS related organisations.

Entering

patient data accurately onto the clinical system.

Contacting/chasing

patients as requested by the Clinicians/ Practices / PCNs

In

agreement with the SPOC Team Leader plan own workload, and manage own time

effectively, prioritising own workload appropriately and using own initiative

when non-routine situations arise.

To

work as a positive and active member within the SPOC Team.

Where

required the post will cross cover services and practices.

To provide expert advice to patients, carers and family members

when required

Primary Care Networks is the collaborative vehicle for the four Sutton PCNs and

the former Sutton GP Federation working together as a single entity. We are a

Community Interest Company that aims to reinvest surpluses back into general

practice and primary care for the benefit of our practices and the people who

form the communities we serve.

has four PCNs whose boundaries are based on historical relationships and

groupings of organisations. There are some similarities of residents health

and care needs unique to a particular PCN, and many more needs that are shared

across all four PCNs.

Our four

PCNs, represent all 21 GP surgeries around Sutton. Their collective footprints

cover all of the London Borough of Sutton and its residents who are able to

access and benefit from the services and improvements offered by Primary Care

Networks.

Care Networks (PCNs) are a key part of the NHS Long Term Plan, with all

general practices being required to be in a network by June 2019,

and Clinical Commissioning Groups (CCGs) being required to commit

recurrent funding to develop and maintain them.

networks will have expanded neighbourhood teams which will comprise a range of

staff such as GPs, pharmacists, district nurses, community geriatricians,

dementia workers and Allied Health Professionals such as physiotherapists and

podiatrists/chiropodists, joined by social care and the voluntary sector.

Personal/Professional Development