Patient Services Assistant Band 2

To provide administrative support across Patient Services Hub departments. To support the answering of general patient enquiries (e.g. appointment/admissions queries).

To ensure patients receive all relevant information in a timely accurate and effective way.

To support the management and actioning of Patient Services Hub inboxes for patient, wider public and other healthcare providers emails.

To support management and actioning of Patient Services Hub inboxes for internal communication (e.g. from other Patient Services Hub departments and wider Trust and Group departments).

To use Patient Services Hub information systems for the recording and reporting of clinical and performance data in accordance with the Trust's and wider Group's IT Strategy.

To work to reporting deadlines and escalate any issues to the Patient Services Hub management team, as required.

For full list of responsibilities see Job Description

Administrative Support to Patient Services Hub activities -To provide essential administrative and support across the Patient Service Hub, completing repeatable tasks and workflow actions that enable the Patient Services Hub departments to deliver efficient, accurate and timely patient support.

Ensuring Data Accuracy - To be proficient in the use of Patient Services Hub systems. To inform potential patient breaches to Patient Services Supervisors and Team Leaders.

Ensuring compliance with National and Local Protocols - To, in line with local procedures, indicate if asked/required the potential wait times for appointments/admissions.

Problem Solving - To use systems, procedures and problem-solving skills to attempt to resolve simple queries, otherwise escalating to more senior colleagues if required.

Pilgrim Hospital is situated beautiful countryside and serves the communities in the South Lincolnshire area. It provides all major specialties and a 24-hour major accident and emergency service.

Grantham and District Hospital serves the communities of Grantham and the local area. It provides ambulatory paediatric and accident and emergency services.

Lincoln Hospital is a thriving university city and with the opening of the medical school, it provides all major specialties and a 24-hour major accident and emergency service

United Lincolnshire Hospitals NHS Trust has been granted teaching hospital status, after demonstrating evidence to significant teaching commitment. From now on it will be known as United Lincolnshire Teaching Hospitals NHS Trust.

Lincolnshire Community Health Services NHS Trust (LCHS) and United Lincolnshire Hospitals NHS Trust (ULHT) have come together in a Group arrangement, with the goal of improving the care provided to patients across the county.

This will not constitute a formal merger of the two organisations, but will bring the Trusts together under a single Board and Executive Leadership Team, with the goal of improving the care that is provided to patients both in the community and in hospitals across Lincolnshire. Both Trusts will retain their separate statutory names and legal obligations.

The Group will be known as Lincolnshire Community and Hospitals NHS Group (LCHG).

Qualifications

Essential: - GCSE's Grade C and above in Maths and English or equivalent

Desirable: - Computer Literacy and Information Technology (CLAIT)

Previous Experience

Essential: - Experience of customer care OR Experience of working in an office environment; - Experience of using Microsoft Office - to include Excel and Outlook

Desirable: - Experience of working in an administrative role; - Knowledge or experience of NHS working

Knowledge, Skills and Aptitudes

Desirable: - Awareness of National and Local Targets including cancer targets.; - Knowledge of hospital and clinical information systems (e.g. CareFlow, CRIS or Aqua).

Specific requirements