Patient Services Advisor

The Patient Services Advisor position at Operose Health is located at Cricketfield Surgery in Newton Abbot. It is a permanent role with a salary of up to £25,838 dependent on experience, requiring 37.5 hours per week. As a part of the team, you will play a crucial role in delivering a professional, patient-centered service. Key duties include managing enquiries, phone calls, and patient information, supporting the safe opening and closing of the premises, and collaborating with colleagues to ensure high-quality services. Values such as Caring, Ambitious, Resourceful, and Excellence define the ethos at Operose Health. The organisation is committed to improving care access, outcomes, and patient experiences by empowering its employees to excel in their roles. The ideal candidate should have experience in reception or customer care and possess basic PC skills. Prior NHS experience is helpful but not mandatory. The role involves ensuring compliance with processes, procedures, and data security standards, working across multiple sites and suppor

Job title: Patient Services Advisor

Location: Cricketfield Surgery, Newton Abbot

Salary: Up to £25,838.00 depending on experience

Hours: 37.5

Help us to deliver great primary care by improving access, outcomes and patient experience.

At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE.

Caring

We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.

Ambitious

Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.

Resourceful

Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.

We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

Main Responsibilities: As a valued member of the Operose Health team, your key duties will include:

Deliver a professional, welcoming and patient-centred service, ensuring patients, carers and visitors receive a positive experience when contacting or attending the practice.

Manage enquiries efficiently and sensitively, ensuring information is communicated accurately and in line with practice policies and procedures.

Receive, make and manage telephone calls as required, ensuring messages are relayed accurately and promptly.

Act as a Care Navigator, directing patients to the most appropriate clinician, healthcare professional or service according to their needs.

Register, update and maintain patient information accurately using clinical and administrative systems.

Support the safe opening and closing of the premises, including alarm activation/deactivation where required.

Work collaboratively with colleagues to ensure the smooth running of the practice and the delivery of high-quality patient services.

Provide an efficient reception and administrative service to patients, visitors and members of the multidisciplinary team.

Support the registration of new patients and temporary residents, ensuring all relevant procedures are completed.

Advise patients of applicable charges for non-NHS services in accordance with practice protocols.

Undertake administrative duties including scanning, filing, photocopying, document management and data processing.

Accurately process, record and distribute information using practice systems, including SystmOne and workflow management processes.

Manage incoming and outgoing correspondence, ensuring documentation is processed appropriately and within agreed timescales.

Maintain accurate electronic and paper records in accordance with information governance standards and confidentiality requirements.

Support colleagues across the wider Patient Services Team during periods of absence, increased demand or operational pressures.

Work flexibly across practice teams and, where required, across multiple sites.

Embrace changes to systems and ways of working, contributing positively to service improvement and organisational development.

Undertake any other duties commensurate with the role, as reasonably requested by the Partners, Practice Manager or other authorised managers.

Ideal Candidate: What we look for in new colleagues:

Package Description: How well support you:

Operose Health is a provider of local primary care services, operational on a scale that aims to enhance patient access, outcomes, and experiences. Based on values of care, ambition, resourcefulness, and excellence, Operose Health supports a culture where employees are encouraged to excel for the benefit of their patients and peers. The company prides itself on its willingness to listen, offer support and empower individuals towards healthier futures, contributing positively to the patient experience. Through dedication and innovative approaches, Operose Health is continually redefining and enhancing the landscape of primary care. Employees are provided with a supportive environment furnished with a bespoke learning management system for continued professional development. Additionally, Operose Health accommodates employee well-being with services such as yoga videos and a wellbeing app. The company's expansive network provides numerous opportunities for specialization and career progression within primary care.

Qualifications