Patient Services Advisor

assisting and directing patients toward the appropriate service or healthcare

professional in a courteous, efficient and effective way. Duties include:

Processing appointment requests from patients for on

the day and future appointments

Receive

and make telephone calls as required. Divert calls and take messages, ensuring

accuracy of detail and prompt appropriate delivery

Registration

of new patients computer data entry and medical records

Ensure building security

Facilitate effective communication when receiving, assisting

and directing patients, ensuring the patient accesses the appropriate service

or healthcare professional in a courteous, efficient and effective way.

For a full job description please see attached.

LAKESIDE HEALTHCARE is changing the face of primary

care provision in England. We are bold, adventurous and ambitious and

determined to thrive in uncertain times. We are the largest true partnership

in the NHS and operate from various sites across the East Midlands. We serve

the healthcare needs of over 170,000 patients across Northamptonshire, Lincolnshire

& Cambridgeshire. Joining our team presents an opportunity to be part of a

large organisation that is changing the way primary care is delivered today.

The New Queen Street & Stanground Team consists of 9 GP Partners, 2 ANPs, 6 nurses, 4 HCAs, plus multiple teams (prescriptions, admin, reception) as well as a supporting management team.

We help over 19k patients in the surrounding areas and are part of South Peterborough PCN.

Living and breathing our values at

Caring & Respect: Simply put we genuinely care about

people: working together for our patients and our teams, our patients come first

in everything we do. We strive to ensure we connect and respond to all needs

with compassion, care and respect to improve the lives and wellbeing of the

communities we serve.

Teamwork & Quality: In all areas of our business we network, collaborate and learn from our

Patients, Stakeholders and each another to ensure we are always striving to

improve, making the right and best decisions to provide the best service

Qualifications

Essential: - Good standard of education

Desirable: - Customer Service qualification

Experience

Essential: - Customer Service Skills; - Experience of working in a busy & multi-functional team.; - Call centre experience or equivalent