Patient Services Administrator Team Member
Brookside Group Practice
Reading, RG6 7HG
Salary
£12.71
Contract
Permanent
Hours
Not specified
Closing date
7 September 2026
7 days left
Job description
Are you looking for a change in employment? Would you like to do a job that makes a difference? How about joining our friendly, hardworking Patient Se...
To work as part of the Patient Services Team, actioning Anima tasks efficiently, following protocols and guidelines. Also, to give appropriate support to the clinical team to enable them to see patients effectively in their surgeries, and to the whole practice team so that the Practice purpose can be furthered by everyone.
Please refer to the uploaded Job Description for further details
To work as part of the Patient Services Team, actioning Anima tasks efficiently, following protocols and guidelines. Also, to give appropriate support to the clinical team to enable them to see patients effectively in their surgeries, and to the whole practice team so that the Practice purpose can be furthered by everyone.
Please refer to the uploaded Job Description for further details
The Practice serves approximately 31,000 patients from our 4 surgeries in Earley, Lower Earley, Winnersh and Wilderness Road.
Due to our size, we value communication and teamwork. We operate a strongly relational team structure and endeavour to listen well, encourage ownership and involvement and enable staff to grow in their individual development. We, therefore, spend a lot of time investing in team meetings and communication across the organisation. We are a member of Berkshire West Clinical Commissioning Group.
We recently won the HSJ (Health Services Journal) Digital Award for our innovative work we've done to refine our triage processes and model of care.
Experience
Desirable
- Minimum of 2 years experience of working in an administrative or customer facing role.
- Previous experience in the NHS or social care or relevant field.
- Experience of working in a reception and call centre.
Qualifications
Essential
- GCSE grade A to C in English and Maths
Skills
Essential
- Excellent communication skills.
- Knowledge and experience of working with Microsoft Office packages and other basic IT skills.
- High level of attention to detail & accuracy.
- Ability to prioritise, be flexible and work to deadlines.
- Ability to multi-task and be calm under pressure.
- Able to work in a team and independently.
- Able to follow protocols and procedures.
- Understand the importance of strict confidentiality when dealing with any patient details and company information.
- To be able to relay information correctly and precisely (Fluent in English both written & spoken).
- The ability to adapt with change.
- To be prepared to take full responsibility for all the tasks.
Desirable
- EMIS Web.
- Knowledge of medical terminology.
Personal Qualities
Essential
- People centred (staff and patients).
- Professional manner and performance.
- Forward thinker with a solution focused approach.
- Ability to work under pressure.
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
25 August 2026
Last checked
27 August 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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