Patient Services Administrator
Newlands Medical Centre
Middlesbrough, TS1 3RXView on map(opens Google Maps in a new tab)
Salary
Negotiable
Contract
Permanent
Hours
Not specified
Closing date
25 October 2026
5 days leftJob description
We are looking to recruit a full time Patient Services Administrator to join our busy patient services admin team at Newlands Medical Centre in Centra...
You will be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients,effective use of the appointment system through care navigation, processing of information (electronic and hard copy) and assisting patients as required. You will act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
The following are the core responsibilities of the post holder however, there may be on occasion, a requirement to carry out other tasks.
- To have a thorough knowledge of all practice procedures
- To work in accordance with written protocols
- Experience using EMIS and Systm1 would be ideal, but training can be provided
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
- Answering and care navigating high volume calls
- Deal with all general enquiries, explain procedures and make new and follow-up appointments
- Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are dealt with in a logical and non-disruptive manner
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Advise patients of relevant charges for private services, accept payment and issue receipts
- Scanning documents in accordance with Practice guidelines
- Action tasks within a timely manner
- Complete all annual Mandatory training as appropriate
Newlands Medical Centre is a friendly GP practice based in
Middlesbrough with a registered list size of just above 9000 patients. We
achieve highly in QOF and have a CQC rating of good. We are a busy practice but
believe in ensuring our staff are supported during the busy working week. We
have numerous social events both onsite and a social evening at Christmas. We
have Investors in People Gold Award and are committed to developing our team to
provide quality.
We are a member of Greater Middlesbrough PCN and work
closely with our other 7 member practices.
Our Primary Care multidisciplinary team currently consists
of 4 GP Partners, 3 Salaried GPs, 2 Practice Nurses, 1 Nurse Associate, 2
Health Care Assistants, Clinical Pharmacist, and Pharmacy Technician. We also
have allocated ARRS roles via our PCN which included an FCP, a Dietician,
social prescribers, mental health workers. Attached staff include midwife,
health visitors and district nursing team.
Experience
Essential
- Good timekeeping and punctuality
- Empathy, compassion and acceptance of others' beliefs and cultures is non-negotiable
- Excellent Customer Service experience
- Computer literate in all Office 365 (Teams / Excel / Word etc)
- Good Listening skills and attention to detail and accuracy
- Professional verbal and written communication skills are essential
- Excellent command of spoken and written English
- Able to demonstrate flexibility and adaptability in a changing environment
- Able to work constructively with internal and external parties to resolve issues
- Ability to work under pressure while maintaining a positive professional attitude
- Ability to work as part of the team
- Able to multi-task and prioritise
Desirable
- Experience working in a GP Practice preferred
- Experience of using EMIS preferred
- Understanding of additional languages advantageous
- Knowledge of medical terminology
Qualifications
Essential: - GCSE educated
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
12 October 2026
Last checked
14 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
Explore related