Patient Service Advisor (Medical Secretary & Receptionist)

Typing

letters, reports and associated documentation as required

Liaising

with external agencies such as hospitals and community services, ensuring

referrals are processed efficiently

Managing

all enquiries in an effective manner

Maintaining

an accurate referrals database

Actioning

all incoming email

Processing

calling letters as requested

Scanning

patient related documentation and attaching scanned documents to patients

healthcare records

Inputting

data into the patients healthcare records as necessary

Processing

referrals using the electronic referral system (ERS)

Processing

requests for information i.e., SAR, insurance/solicitors letters and DVLA

forms

Coding

data on the clinical IT system

Answering

incoming phone calls, transferring calls or dealing with the callers request

appropriately

Managing

all administrative queries as necessary

Carrying

out system searches as requested

Maintaining

a clean, tidy, effective working area at all times

Supporting all

clinical staff with general administrative tasks as requested

Patient Service Advisor

Responsible to

Admin Team Leader

To be responsible for undertaking a wide range of secretarial and

administrative duties and the provision of administrative support to the

multidisciplinary team.

Duties can include, but are not limited to, the

processing of information (electronic and hard copy) in a timely manner,

liaising with multidisciplinary team members and external agencies such as

secondary care and community service providers in accordance with current policies,

including the use of the electronic referral service (ERS).

Key Responsibilities/Accountabilities

Specific Duties

Typing

letters, reports and associated documentation as required

Liaising

with external agencies such as hospitals and community services, ensuring

referrals are processed efficiently

Managing

all enquiries in an effective manner

Maintaining

an accurate referrals database

Actioning

all incoming email

Processing

calling letters as requested

Scanning

patient related documentation and attaching scanned documents to patients

healthcare records

Inputting

data into the patients healthcare records as necessary

Processing

referrals using the electronic referral system (ERS)

Processing

requests for information i.e., SAR, insurance/solicitors letters and DVLA

forms

Coding

data on the clinical IT system

Answering

incoming phone calls, transferring calls or dealing with the callers request

appropriately

Managing

all administrative queries as necessary

Carrying

out system searches as requested

Maintaining

a clean, tidy, effective working area at all times

Supporting all

clinical staff with general administrative tasks as requested

Quality & Confidentiality

Quality

The post-holder will strive to maintain quality within the Practice, and will:

We are a large, dynamic, friendly practice of circa 24,000 patients with a focus on clinical excellence and engagement with the modern NHS. Being located adjacent to the University of Leicester we do have a large student population. We are looking for individuals who are interested in providing an efficient and helpful service to our patients.

Qualifications