Patient Safety Incident Management Administrator

The role of the Patient Safety Incident Management Assistant is to assist the Patient Safety Incident Management Team and Lessons Team with processes relating to Patient Safety Incidents. Providing secretarial support for the Director of Safety.

The post holder will assist in ensuring that effective systems and processes for Patient Safety Incident reporting and management are developed, maintained and monitored and that accurate information is available for performance reporting.

The post holder will assist the Lessons team with coordinating meetings, reports, facilitating Safety And Learning Command Calls as required and events as well as training.

The post holder will have strong interpersonal skills and be able to liaise with a number of agencies on complex, sensitive and confidential matters. Taking time to build on and improve relationships with specific contacts within these agencies.

Support the PSIM Team with administrative tasks as defined as the following:

o Processing emails received in PSIM, Lessons Team and Safety Events inbox

o Taking notes and following up on actions from all meetings attended

o Update the Datix incident records with progress shared via email or through meetings and notes.

o Draft communications such as letters and emails as per process

o Taking forward all aspects of shared learning

o Chase for information on incident reviews and safety actions

To maintain databases such as Learning Analysis, LRL and FLO database and ESLMS, as well as update Datix.

To report Patient Safety Incidents as instructed through required electronic systems and as per policy and procedure

To ensure that accurate information is available for various performance reports

To organise and minute or note take meetings as required

Involvement in projects and policy reviews for the Patient Safety Incident Management Team

To provide support and guidance to staff on Patient Safety Incident Management such as incident reporting

to proivide support and guidance to staff on embedding a culture of learning

Reviewing incident forms for data accuracy and to liaise with Operational staff when gathering further information as required.

Collating data for Freedom of Information requests

Ensure effective channels of communication are maintained with relevant colleagues both within the Trust and in other organisations.

Work with PSIM Team (Business Support Officers, Clinical Lead for Patient Safety and Family Liaison Officer and Patient Safety Leads) and Lessons Team to provide senior managers across the Trust with regular updates and information on current and pending investigations to ensure the Trust continues to meet deadlines.

Supporting patient and relatives with their involvement in the Learning Response process either directly or through their designated Family Liaison Officer.

High level of customer service to be adhered to at all times.

To support the Head of Patient Safety Incident Management in communication of learning from patient safety incidents to other teams within the Trust working collaboratively with The EPUT Lessons team.

To work closely within the team ensuring the PSIRF process is adhered to.

To liaise with operational staff when gathering further information for Datix forms to inform incident reporting.

To work closely within the Patient Safety Incident Management Team and Lessons Team ensuring the Patient Safety Incident Management process is adhered to.

Prioritise own work on a day-to-day basis to ensure that timescales are achieved and deadlines are met by working with the patient safety incident management team.

Oversight and monitoring of action plans arising from incidents and investigations.

Valuing you. Recognising your dedication. At EPUT, we look after you.

Work that wraps around your needs.

Education and qualifications

Desirable: - Evidence of further education

Knowledge

Skills/Experience

Desirable: - Previous experience of working within the NHS

Personal Qualities

Additional Qualities

Essential: - Ability to travel independently across sites as required; - Fitness Analysis as appropriate

Desirable: - Full UK Driving Licence