Patient Pathway Manager (CAT 1 ENT, Maxillofacial & Plastic Surgery)

The role operates autonomously, leading the day-to-day management of patient pathways, overseeing administrative processes, monitoring performance targets, and escalating risks that may impact service delivery. The post holder is responsible for implementing standard operating procedures, supporting service improvements, and contributing to strategic planning. In addition, the role provides direct line management to staff, including workforce planning, rota management, annual leave, sickness absence, recruitment, appraisals, mandatory training, and staff development. This leadership role is essential in maintaining effective service delivery, achieving performance standards, supporting staff well being, and ensuring patients receive timely and safe care throughout their pathway.

Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.

The CQC rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.

Our Trust "CARE" values: Compassionate,Aspirational,Resourceful,Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.

Qualifications

Essential: - Staff management or equivalent experience/qualification

Desirable: - Educated to degree or equivalent experience/qualification

Experience

Essential: - Supervisory experience of administrative staff; - Data quality management; - Operational role experience

Desirable: - Trouble shooting EPR issues; - Knowledge of CAT patient pathways