Patient Pathway Coordinator
Royal National Orthopaedic Hospital NHS Trust
Stanmore, HA7 4LP
Salary
£33,262 to £36,027
Contract
Permanent
Hours
Not specified
Closing date
2 September 2026
2 days left
Job description
An exciting opportunity has arisen for a Patient Pathway Coordinator in the Department of Urology. You will have the unique opportunity to support and...
We are looking for an independent, enthusiastic and well organised person to join our busy team. The role of the Patient Pathway Coordinator is to work closely with clinicians and Patient Pathway Lead to ensure that the care pathway of all patients is effectively managed.
The ideal candidate will have excellent interpersonal and organising skills, attention to detail, IT skills and ability to communicate across all levels. The successful candidate will be providing support to the clinical teams and ensuring continuation of service at all times.
At the Royal National Orthopaedic Hospital (RNOH), we are committed to achieving the best staff experience in the NHS. In the 2023 NHS Staff Survey, we proudly:
- Scored above the national average for the People Promises: "We are recognised and rewarded," "We are always learning," "We work flexibly," "We are a team," and for staff engagement.
- Ranked #1 among all Trusts in North and Central London for all People Promises and themes.
- Ranked #1 among all Acute Specialist Trusts for "We work flexibly."
At RNOH, we're committed to being actively anti-discriminatory and actively inclusive. We recognise our brilliant people do brilliant work, and we offer rewarding careers, no matter what their background. We continue to strive to break down barriers to be the Trust where people come together because what they do matters, makes a difference and where they can thrive.
Joining our organisation means enjoying a wide range of staff benefits, including:
- 24/7 access to wellbeing support through our Employee Assistance Programme.
- A Rewards & Recognition platform, offering opportunities to thank colleagues, send gifts, and access exclusive discounts.
- A dedicated Staff Wellbeing Hub, providing a space to relax and recharge away from the work environment.
- Salary sacrifice schemes for transport (season ticket loans, car and bike), electrical goods, and childcare
At RNOH, we are more than a workplace--we are committed to patients, to excellence and the wellbeing of our staff.
Communication & Relationship Skills
Essential
- Able to communicate clearly and sensitively with a wide range of patients, in situations where there may be barriers to understanding (e.g. language difficulties, anxious or distressed patients or relatives). 2
- Able to induct new staff into the department, demonstrating tasks to colleagues.
Knowledge, Training & Experience
Essential
- Educated to GCSE level or equivalent, with Grade C or above in English and Maths.
- Higher Education qualification (i.e. A Level/NVQ 3 standard) or extensive equivalent/previous experience in an Administration role
- Previous experience in administration/secretarial/personal assistant capacity in a large and complex organisation
- Interpretation and analysis of reports, databases and spread-sheet information.
- Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act.
- Experience of working in a non-routine environment, with demonstrable evidence of problem solving and resolving issues as they arise (acquired through experience and/or training to Vocational level 4 or equivalent).
- Experience of working in a customer facing environment, resolving queries and using initiative to ensure first-class service delivery.
- Ability to work under pressure and meet competing demands
- An ability to accurately transcribe complicated/complex and sensitive tapes/notes and type complicated/complex information while subject to frequent interruptions.
- Able to secure the co-operation of colleagues at all level.
Desirable
- Previous NHS experience, or experience of working in a healthcare setting.
- Data analysis experience.
Analytical & Judgment Skills
Essential
- Ability to make decisions in a constantly changing environment using judgement to deal with queries or escalate where necessary.
- Able to deal with sensitive information with tact, diplomacy and understanding.
- An ability to provide accurate and appropriate non-clinical advice and information to others - colleagues, staff at all levels, patients and their families.
- An ability to exercise judgement when dealing with enquiries to evaluate the situation and resolve problems within their remit, escalating issues appropriately.
Planning & Organisational Skills
Essential
- Able to work independently, managing own workload, prioritising tasks and working to deadlines.
- Continually monitor, review and, where appropriate, suggest/implement changes to improve the working practices and systems
IT skills
Essential
- Advanced keyboard skills, and competent use of IT.
Desirable
- Experience of using a patient record system
- Knowledge of the Epic patient electronic health record system
Responsibility for Equality, Diversity and Inclusion
Essential
- Demonstrable commitment to anti-discriminatory and inclusive behaviours and practices
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
19 August 2026
Last checked
20 August 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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