Patient Pathway Coordinator (CAT Team 1 ENT,Max Fax & Plastic Surgery)

The role will provide comprehensive administrative support to the Clinical Team.

You will support the CAT in the delivery of a patient-focused service, and be responsible for the processing of general admin duties, answering the telephones to patients, other healthcare providers and internal staff, scheduling of appointments, processing of clinic letters and other administrative duties.

This post benefits from previous experience of delivering high levels of customer/patient service, working within an administrative environment, preferable experience within the NHS but this is not essential, using multiple computer systems and managing data (electronic and paper based).

Knowledge of the 18 week pathway would also be beneficial.

Full compliance with local procedures, deadlines and best practice will be a key part of the role.

Reading sits on the River Thames and is served by road and rail links to London, Oxford, and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work, and play and provides excellent facilities for families, including some of the best state and private schools in the UK.

At the Royal Berkshire NHS Foundation Trust we put our patients at the heart of every element of health and care that we provide. The Trust works together as a community to deliver its vision which is"Working together to provide outstanding care for our community."

We areCompassionate in our thoughts, words and actions

We areAspirational and have a true desire to be dynamic and to innovate

We areResourceful and responsible in the way we work and live

We areExcellent in our development, fairness and sharing best practice.

Amazing things happen at the Royal Berkshire NHS Foundation Trust; delivered by amazing people so why don't you come and join us, we pride ourselves, our staff and services on excellence.

We offer a range of learning and development for all employees may you be clinical or non-clinical.

Qualifications

Skills, Knowledge, Abilities.

Desirable: - Understanding of patient priorities and performance targets related to appointments and waiting times; - Experience of working in a multidisciplinary team

Experience

Desirable: - Understanding of patient priorities and performance targets related to appointments and waiting times; - Experience of handling complaints