Patient Pathway Coordinator Assistant
St George's University Hospitals NHS Foundation Trust
Tooting, SW17 0QTView on map(opens Google Maps in a new tab)
Salary
£31,554 to £33,270
Contract
Permanent
Hours
Not specified
Closing date
20 October 2026
1 day leftJob description
An exciting opportunity has arisen within the specialist medicine directorate. We are inviting a self-motivated, organised individual who has excellen...
The main duties of the job are as follows.
- Providing efficient and high quality administrative support to the respiratory service.
- Working in close co-operation with staff and other health professionals and support the clinical teams with organising and booking urgent appointments and to ensure that appropriate patients are seen in the appropriate clinic slots and time frame.
- Ensuring that clinical appointments are booked to capacity via managing cancellation lists, taking phone call enquiries, reminding patients of appointments and general patient correspondence.
Please read the full job description
Please see attached the job description for more details on the main responsibilities for this role.
With nearly 9,000 dedicated staff caring for patients around the clock, St George's Hospital is the largest healthcare provider in southwest London.
The main site, St George's Hospital in Tooting - one of the country's principal teaching hospitals - is shared with St George's, University of London, which trains medical students and carries out advanced medical research. St George's Hospital also hosts the St George's, University of London and Kingston University Faculty of Health and Social Care Sciences, which is responsible for training a wide range of healthcare professionals from across the region.
As well as acute hospital services, St Georges Hospital provides a wide variety of specialist care and a full range of community services to patients of all ages following integration with Community Services Wandsworth in 2010.
St George's University Hospitals NHS Foundation Trust serves a population of 1.3 million across south west London. A large number of services, such as cardiothoracic medicine and surgery, neurosciences and renal transplantation, also cover significant populations from Surrey and Sussex, totalling around 3.5 million people.
The trust also provides care for patients from a larger catchment area in southeast England, for specialties such as complex pelvic trauma. Other services treat patients from all over the country, such as family HIV care and bone marrow transplantation for non-cancer diseases.
Qualifications and Training
Essential: - Educated to A Level standard; - ECDL
Desirable: - NVQ level 2 in Business Administration or Customer Care or equivalent.
Experience
Essential: - Experience of using a full range of IT/patient administration systems; - Experience of patient administration work
Desirable: - Experience of face-to-face customer contact.; - iClip/CERNER trained; - Referral to Treatment Pathways and National Guidance experience
Skills
Essential
- Excellent interpersonal and customer care skills and dealing with complaints.
- Ability to recognise when to escalate problems/ complaints.
- The ability to prioritise tasks effectively and work without direct supervision
Desirable: - Evidence of delivering new standard operating processes
Knowledge
Essential
- Knowledge of NHS service provision including the pathway of care
- Knowledge of healthcare administrative systems and processes
- Knowledge of databases, spreadsheets e.g. PAS, Excel or similar applications
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
13 October 2026
Last checked
13 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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