Patient Pathway Assistant
Homerton Healthcare NHS Foundation Trust
London, N1 5QJ
Salary
£31,554 to £33,270
Contract
Permanent
Hours
Not specified
Closing date
8 September 2026
8 days left
Job description
- *Please note that this vacancy may close earlier than the advertised closing date due to the high volume of applications received.** The post holder ...
- Answering calls using our Call Centre Storm System for Acute and Clinical Assessment services.
- Manage and action worklists efficiently, ensuring patient pathways remain appropriate and up to date.
- Book, amend and manage outpatient appointments in a timely manner, in line with RTT rules and local guidance.
- Apply RTT guidance accurately, escalating concerns where delays or pathway issues are identified.
- Handle inbound and outbound calls, providing support across Acute and CAS (Clinical Assessment Service) call lines.
- Liaise effectively with clinical teams, booking teams and other departments to resolve queries and support patient pathways.
- Maintain accurate and up-to-date records on PAS and other relevant systems.
- Deliver a high standard of customer service, ensuring patient queries are handled professionally and sensitively.
- Knowledge and understanding of RTT principles and guidance is expected.
- Experience of working with worklists, appointment booking and patient administration systems.
- Ability to manage competing priorities and meet deadlines in a fast-paced environment.
- Strong communication skills with confidence in telephone-based patient contact.
- Attention to detail and commitment to data quality and pathway accuracy.
- These roles require to include working Monday - Friday 08:00 - 20:00 shift pattern. If you are unable to work shift patterns then please do not apply.
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents, please view the attachment/s on this page.
The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.
Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.
We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC).
Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home.
Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, procedures and People Plan. All of our staff are expected to embody our Trust values at all times.
We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.
Homerton has a proud tradition of supporting and developing its staff, including its well regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.
Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list.
Education/ Qualifications
Essential
- A Level or equivalent
- NVQ level 2/3
Skills/Abilities
Essential
- Able to work as part of a team
- Able to confidently deal with the public and manage a range of patient calls
- Able to work under pressure and in stressful situations
- Computer literate with good keyboard skills
Desirable
- Willingness to continue personal development and training
Experience
Essential
- Experience of working with the public
- Experience of data collection and data entry
- Experience of working in administration/customer service
Desirable
- Experience of using hospital administration electronic patient record systems
Knowledge
Essential
- Knowledge/understanding of patient confidentiality
- Knowledge/understanding of the need for accurate data
Other Requirements
Essential
- Understanding and demonstration of the Trust Values
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
26 August 2026
Last checked
27 August 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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