Patient Pathway Admin Clerk

The post holder will be required to provide comprehensive administrative support to the Outpatient Department, working closely with our team of coordinators to ensure that all clinics are fully utilised and well managed, ensuring the Trust Access policy is followed.

To undertake this role, you will need to have a positive and proactive approach to work, have the ability to meet deadlines and be flexible in your approach when necessary.

You will also need have a strong team working ethic, able to work on your own initiative and have excellent communication skills. Patient confidentiality is imperative in this role and therefore the successful candidate would be expected to maintain this at all times.

The post holder will provide a strong support function to the patient pathway and will be an integral part of the team. They will contribute to the efficient management of the outpatient booking process adhering to the standard operating procedures. Where necessary, liaison will be required with GPs, Secretaries and Patients. Telephone calls relating to specific appointment queries will be part of the role and dealt with in a professional manner.

Collect, open, date stamp and distribute mail to the appropriate staff.

Daily delivery and pick up of referral letters to consultant offices

Distribute referral letters to designated place in clinic clerks office.

Register referrals onto IPM system ensuring all data is accurate at all times.

Liaise with GP practices to maintain data quality of referrals entered onto IPM.

Print packs for referrals letters in preparation for Evolve.

Scan referrals directly into Evolve if the appointment booking is within 7 days.

Manage referrals for review Work List on a daily basis ensuring that electronic referral attachments from GP practices are printed, dispatched and processed by individual Consultants, within 5 working days to raise any concerns with Supervisor.

Assign referrals to Evolve system and raise any concerns with Supervisor

Update 2ww log sheets following referral process

Print header sheets for paper referrals

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

Our values

We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity and creating a culture that values differences.

Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job.

Qualifications

Essential: - General education

Desirable: - Previous NHS experience

Experience

Essential: - Admin experience; - Telephone skills

Skills

Desirable: - IPM knowledge; - E-Rs knowledge