Patient Follow-Up Coordinator

Essential

• Experience in an administrative or coordination role involving data entry, record management and managing competing priorities.
• Experience organising meetings, maintaining databases and producing accurate records.
• Experience of tracking cases, maintaining accurate records and monitoring deadlines or key milestones.
• Demonstrable experience using electronic systems and databases to input, update and retrieve information accurately. Strong attention to detail and ability to identify and escalate data discrepancies.

Essential

• NVQ Level 3 in Business Administration
• GCSE English and Maths (Grade C/4 or above or equivalent).
• Relevant qualification, training, and/or demonstrable experience in the use of Microsoft Office applications, including Excel, Outlook, Word, and Microsoft Teams.

Essential

• Excellent verbal and written communication skills with the ability to communicate professionally with patients, carers, clinicians and external organisations
• Ability to work effectively within a multidisciplinary team and build positive working relationships across departments and organisations
• Understanding of confidentiality, information governance, data protection and the importance of accurate patient records. Commitment to maintaining high standards of data quality and patient safety
• Strong customer service skills with a patient-centred approach. Demonstrates compassion, professionalism and responsiveness when supporting patients and carers.
• Ability to work proactively and flexibly, manage workloads effectively, work independently and as part of a team, contribute to continuous improvement, uphold equality, diversity and inclusion principles, and support the delivery of high-quality cancer services and patient experience.

Desirable

• Experience using NHS systems (e.g. Lorenzo, EPR, Somerset Cancer Registry) Experience of remote monitoring platforms.
• Previous experience working within cancer services

Essential

• Flexible, open-minded and proactive with identifying and making improvements
• Strong focus on providing a high-quality and personable customer experience
• Works effectively both autonomously under own initiative, and as part of a team
• Ability to manage conflicting priorities
• Committed towards, and understanding of, the principles of equality, diversity and inclusion
• Genuine desire to work in an administrative environment
• Genuine interest in improving cancer care and support for patients