Patient Flow Coordinator

Whilst no two

days will be the same, your main priorities will be to:

as the first point of contact for Hospice services which will include receiving

and managing complex and/ or sensitive information

with local commissioners to assist in timely onward care

proactively with the Therapies team to review equipment requirements throughout

a patients involvement with Hospice services

Reporting into the Patient Flow Lead, you will

work closely with all the Hospices clinical services (In-Patient Unit,

Hospice at Home, Wellbeing & Outreach and Frailty) and foster and maintain

close relationships with key external partners.

In

order to succeed in this role, you will:

experience of working in a health or social care role which has focussed on

discharge and transfer of care

excellent organisational and communication skills and be able to handle complex

information appropriately

able to remain calm under pressure and to deliver work within agreed timescales

annual leave entitlement (T&Cs apply)

non-NHS staff

opportunities

supportive and friendly working environment

employee discounts on shops, holidays and lifestyle choices and Blue Light Card

discounts

to the Patient Flow Lead, as part of the wider MDT the Patient Flow Coordinator

will support transfer of patients on and off the In-Patient Unit; between

relevant hospice services (Hospice@Home, Wellbeing and Outreach and Frailty)

and be a point of contact for patients, families and professionals to guide

them through these transitions.

They

will foster and maintain close relationships with key external partners and

promote the Hospices services to new referrers and the public.

Main

duties and responsibilities

1.

Act as the first point of contact for Hospice

services. Receive and manage complex or sensitive

information, responding to distressing situations in a calm, sympathetic, and

supportive manner.

2.

Complete assessments to establish patient need and

link with internal hospice teams and other providers to arrange support to meet

the need.

3.

Liaise with local commissioners to assist in timely

onward care home placements or appropriate packages of care on a daily basis.

4.

Work proactively with the Therapies team to review

equipment requirements throughout a patients involvement with Hospice

services.

5.

Conduct home visits for pre- IPU admission or review

as required.

6.

Support the Hospice@Home team by assisting them with

their triage and transfer processes.

7.

Attend and support IPU transfer meetings, bringing

together relevant parties to expediate patient preference.

8.

Work within and promote the Mental Capacity Act

(2005) and its principles, including conducting Mental Capacity Assessments, identifying

the needs for DOLs application and co-ordinating care in best interest

situations.

9.

Promote concepts of advance care planning (ACP) with

patients prior to and on admission to support provision of care best aligns to

their preferences.

10.

Build, maintain and develop effective working partnerships with existing

services and local resources, to develop connections and opportunities within

the local Community. The post holder will need to ensure that they keep updated

with relevant changes and

developments within the

private, voluntary and health sectors.

11.

Identify safeguarding concerns in a timely manner,

work with the customer to identify personal outcomes and where necessary refer

for further safeguarding enquiries.

12.

Maintain high-quality data management by

overseeing patient record systems across sites and, ensuring all information is

accurate, up-to-date, and concisely recorded.

Our mission is to provide excellent care and support to those living with life-limiting illness and to the people they care about, to enrich their lives and to contribute to the ongoing development of end-of-life care. We do this by placing our patients at the centre of everything we do, and through involving patients and their families in all decisions regarding their care.

We can only achieve this with the help of our amazing colleagues, by developing and recognising their contribution, and by sharing our knowledge and skills through education, audit and research.

Experience

Desirable: - Experience of working within palliative care; - Experience of working within adult safeguarding procedures

Other

Essential: - Be prepared to assist with Hospice fundraising activities

Desirable: - Use of a car during working hours you must have business use on your car insurance

Personal

IT

Essential: - Good basic IT skills; - Knowledge of Microsoft applications (Word, Excel, PowerPoint, Outlook)

Desirable: - Experience of using patient record systems

Communication