Patient Coordinator

Responding pro-actively to queries from patients and carers over the telephone and face to face

To maintain high standards of customer service at all times, responding sensitively to patients who are emotional and/or distressed.

To use communication skills including empathy, tact and reassurance.

Booking and rescheduling appointments using the in-house system

General admin duties such as making patient files, filing notes, maintaining and updating internal databases.

For those requiring transport, determine the most appropriate form of transport and book the journey for the patient using electronic or manual systems.

To be responsible for the accurate input of confidential patient information onto manual and computer systems

To attend group meetings and participate in the updating of operational policies and procedures relating as and when required.

To assist with the accurate and timely production of detailed and complicated statistical information as and when required

To maintain a robust approach to data quality and patient confidentiality.

Natural ability to empathise with patients and demonstrate a genuine care

Experience in a face to face customer service and administrative role

Good communication and strong interpersonal skills

Excellent telephone manner

Excellent organisational skills and attention to detail

Highly proficient in Microsoft Office and other systems

The ability to learn and adapt to new internal systems

Self-motivated and self-starter with the ability to prioritise and schedule work independently

We are always looking for great talent to join our team and help achieve our ambitious goals and growth. We care about our people, and we care about the future of Community health and how CHEC can play an innovative part in making this great, with your help.

If you are care focused and looking to join an organisation that is thriving on success, then CHEC is your employer of choice!

Qualifications