Patient Care Co-ordinator/Receptionist

The key role within our administration team includes greeting patients, dealing with patient queries, booking appointments for all the clinical team, answering telephones, scanning, coding, referrals and supporting our clinical team,

Full time and Part time hours available between 0800-1830 - days to be confirmed

Ensure an effective and

efficient reception service is provided to patients and other visitors to the

Practice.

Deal with all general enquiries, explain procedures

and make new and follow-up appointments.

Using your own judgement and communication skills,

ensure that patients with no prior appointment but who need an urgent

consultation are seen in a logical and non-disruptive manner. Explain

Practice arrangements and formal NHS requirements to new patients and those

seeking temporary/emergency cover and ensure procedures and paperwork are

completed.

Receive and make telephone calls as required. Divert

calls and take messages, ensuring accuracy of detail and prompt delivery to the

most appropriate person.

When necessary, enter requests for home visits to the computer, ensuring

careful recording of all relevant details and where necessary, refer to the

Duty Doctor.

Refer repeat prescription requests on to the prescription clerks. When

necessary, file completed prescriptions accurately, hand to patients ensuring

correct.

Advise patients of relevant charges for private (non General Medical Services)

services, accept payment, and issue receipts/invoices for same when necessary.

Enter patient information on to the computer as required.

Maintain a thorough knowledge of all Practice

procedures.

Email and photocopy as required.

Open post and distribute as required.

Scan and code documents as appropriate, ensuring complete accuracy, when required

Be able to cover all reception positions. Maintain a

working knowledge of unfamiliar tasks.

Ensure all administrative tasks are completed

accurately and thoroughly change of address forms, requests for medical

information, certificate requests etc. Accurately add the necessary coding to

the computer.

Have a working knowledge of the telephone system, during and after hours.

Have a knowledge of opening up premises at the start of the day when first to

arrive, deactivate alarms and make all necessary preparations to receive

patients. When last to leave at the end of the day, ensure that the building is

totally secured, internal lights are off and the alarm activated.

Clear rooms, communal areas and ensure the kitchen and waiting room is kept

clean and tidy.

Undertake any other additional duties appropriate to the post, as requested by

the Partners or the Practice Manager.

Ensure a good working knowledge of

use of the computer, coding, information gathering and data input. Maintain and

develop this knowledge and ask for help if required.

Provide cover to ensure the smooth

running of the Practice and to support the rest of the team

All of us here at Abbeywell Surgery work hard to maintain an excellent reputation, both as a traditional, patient-centred, holistic family practice, whilst making full use of the latest technology and research evidence to provide the very best care. Benefits with joining our team employee discounts, on-site free parking, additional leave, company events and uniform

Experience

Qualifications