Patient Care Advisor Team Leader

The post holders main duties include managing, monitoring and training a team of specialist patient care advisors: enabling them to support patients through choice pathway to book outpatient services or inpatient procedures; discussing with them choice options within Northumbria Healthcare NHS Trust; ensuring patients are seen within NHS waiting time targets in an informed and courteous manner. Supporting data quality through validation and training.

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. We also care for people in their homes and provide services from facilities in local communities such as health centres. We give people greater choice and control over their care to help them to live independently at home and avoid hospital admission where appropriate. High quality patient care is at the heart of everything we do and we strive to ensure every single patient and service user has an exceptional experience with us. We have one of the most extensive patient experience programmes of any trust in England.

Qualifications

Essential: - 5 x GCSE's Grade A-C or equivalent; - Customer Service NVQ Level 3 or equivalent experience

Desirable: - ECDL or equivalent; - ILM Introductory Certificate in 1st Line Manager or needs to be completed if not currently held