Patient Care Advisor
Northumbria Healthcare NHS Foundation Trust
New York Industrial Park, Newcastle Upon TyneView on map(opens Google Maps in a new tab)
Salary
£25,760 to £27,476
Contract
Not specified
Hours
Full time
Closing date
Not specified
In plain English
What this job actually involves
The Patient Care Advisor answers calls and messages from patients, records their needs and helps arrange care. It suits people who are friendly, organised and like helping others in a busy office.
What you'll need
- Good spoken and written English
- Comfortable using a computer and basic software
- Able to stay calm and polite on the phone
- Willing to work full‑time hours
- Basic maths for handling appointments and records
How to boost your chances
- Practice clear, calm phone etiquette before the interview
- Show any experience of customer service or admin work
- Mention any NHS or healthcare exposure you have
- Prepare examples of handling busy or stressful situations
- Check the job location and plan your commute
Written by AI to help you understand this advert in plain English. It can get things wrong — always check the original advert before you apply.
Job description
Job summary An exciting opportunity has arisen for a patient care advisor to join the Contact Centre team to provide the first point of contact to capture all interactions between Northumbria Healthcare NHS Trust and patients. We are looking for a highly motivated, enthusiastic, and conscientious individual to join the team and deliver an efficient, accurate service for our patients. The department has multiple teams covering a variety of service needs, including outpatient, inpatient and diagn…
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
Adzuna
First seen
22 October 2026
Last checked
30 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from Adzuna. Vacancy details and the application process remain the responsibility of the original source.
Explore related