Patient and Service Administrator

To provide efficient, accurate, and proactive administrative support that contributes to the effective

operation of services. The role holder is responsible for managing routine and moderately complex

administrative activities with minimal supervision, applying established procedures, sound

judgement, and attention to detail. The role supports effective communication, robust information

management, and consistent service delivery in line with company, team, and NHS standards across

clinical and non-clinical areas.

Role Accountabilities

Position: Patient and Service Administrator

Department/team: Collaborative Care Team (CCT)

Role: Administrator (L2)

Reports to: Collaborative Care Team Clinical Lead

Accountabilities

Service Coordination and

Operational Support

Support the day-to-day coordination of the CCT service under the

direction of the Clinical Lead. Act as a first point of contact for patients,

carers and professionals, ensuring enquiries are handled efficiently and

support is provided where needed. Assist with scheduling, appointments and

service activities.

Team Liaison and

Coordination

Work

closely with colleagues, GP Practices, PCNs and other healthcare professionals

to support coordinated, person-centred care. Share information appropriately,

follow up actions and attend team meetings to help ensure patients receive

timely support.

Service Administration

Provide

administrative support to the CCT service, including managing correspondence,

preparing documents and reports, maintaining filing systems, and supporting

governance, performance and operational requirements.

Clinical System

Administration

To develop expertise in the administrative functions of

Clinical systems, specifically Systmone and EMIS, including problem solving,

staff support, access, reporting and contingency.

Record Management and

Compliance

Maintain

accurate and up-to-date patient and service records in line with information

governance, GDPR and confidentiality requirements. Support audits, monitoring

activities, complaints and quality assurance processes to help ensure the

service remains safe, effective and compliant.

PML is a successful not-for-profit, GP-led organisation providing various NHS community and primary care clinical services to patients across Oxfordshire and Northamptonshire. We have evolved as a NHS healthcare provider since 2004 and in the last few years have grown significantly, now employing around 300 staff with a turnover of circa £16m. PML holds GMS contracts, as well as being a GP Federation representing circa 50 GP practices covering approximately 650,000 patients.

We welcome applicants from a diverse range of backgrounds and circumstances and people with protected characteristics under the Equality Act 2010

Qualifications

Skills and knowledge

Experience