Patient Advisor (Argyll House Surgery)
One Wight Health Ltd
Ryde, PO33 2QG
Salary
Negotiable
Contract
Permanent
Hours
Not specified
Closing date
4 September 2026
4 days left
Job description
This vacancy is being advertised by One Wight Health (GP Federation) on behalf of Argyll House GP Surgery. Argyll House Surgery will be the employer f...
To provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Experience using the patient records database, SystmOne, is desirable but not essential as full training will be given.
Reception Duties
- Receiving patients, consulting with members of practice team
- Be able to cover all reception positions as necessary
- Process appointment requests/future appointments from patients by telephone and in person.
- Deal with patient visits/requests
- Registrations of new patients - computer data entry and medical records (have knowledge of practice area)
- Processing blood test requests and generating these for appointments as per GP request
Telephone
- Have working knowledge of telephone/bleep system, during and after hours
- Have a polite, friendly, approachable telephone manner
- Experience dealing with difficult/agitated patients
Other Tasks
- Clear rooms after surgeries
- Ensure building security
- Any other tasks allocated by managers
Argyll House Surgery has been providing an excellent standard of medical care to thousands of patients in Ryde, Wootton Bridge and the surrounding villages for more than 25 years.
Our clinical team includes a fulltime GP, two part-time GPs, two practice nurses, two healthcare assistants a Clinical Pharmacist and two Physician associates. The administrative team of patient advisors, reception and secretarial staff is led by the Practice Manager and Admin Manager.
We run a full range of general practice services with special clinics for babies, pregnant women and patients with certain conditions. At the surgery we aim to treat all patients promptly, courteously and in complete confidence.
Argyll House Surgery offers a caring, friendly and professional service to all our patients and advises, supports and treats them equally, without discrimination.
CQC
The last CQC inspection in May 2018 rated the practice as Good.
Qualifications
Essential
- GCSE Grade A to C in English and Mathematics
Skills
Essential
- Excellent communication skills (Written and Oral).
- IT skills.
- Clear, polite telephone manner.
- Time Management and the ability to work to deadlines.
- Problem solving skills.
- Interpersonal skills.
Experience
Essential
- Experience in working within a Customer Service environment.
- Experience of working with the general public.
- Experience of reception work.
- Awareness of Data Protection Act and need for confidentiality of information.
- Excellent verbal and written communication skills with team members, patients, carers, and other healthcare professionals, with the ability to adjust communication style.
- Attention to detail, able to work accurately, identifying errors quickly and easily.
Desirable
- Experience using SystmOne (Primary Care IT System).
- Experience of working within General Practice.
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
21 August 2026
Last checked
24 August 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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