Patient Administrator

• To book patient appointments, ensuring that clinics are fully utilised, and appropriately utilised as per the booking rules for each specialty.
• To make reminder calls to patients before their appointment is due, including the completion of the pre-screening surgical questionnaire.
• Ensure that all clinic correspondence is sent out to the patient, optometrist and GP. This includes ensuring all correspondence is completed correctly in our Electronic Patient Record, liaising with the relevant clinician if not.
• To use PowerBI reports to support daily tasks.
• Action all clinic cancellations accordingly as instructed.
• To act as the central point of contact for all telephone enquiries from patients and clinic staff, resolving or escalating issues as appropriate.

• Our Purpose is to make a difference.
• Our Vision is a society where everyone can get access to free or affordable world class treatment for advanced eye conditions without any unnecessary delay or worry.
• Our Mission is to revolutionise the care and treatment for patients facing the prospect of sight loss by creating a new national network of specialist eye clinics that have a seamless link with all optometrists and GPs.

• £26,520.00 per annum FTE
• Up to 5% annual bonus. (Subject to criteria being met)
• 200 hours annual leave plus bank holidays (pro rata)
• A company pension scheme
• Access to a range of benefits including free eye tests, discounted or free glasses, a free 24/7 well-being counselling/advice service, discount retail vouchers.
• An environment where your learning and development is supported through a range of various learning tools and courses. We are committed to ongoing CPD for all colleagues.
• Working with a friendly multi-disciplinary team passionate about improving the lives of our patients
• Excellent transport links located within 1 mile of junction 6 of the M5
• Free on-site parking.

Essential

• Exceptional administrator who can understand and deliver within a complex working environment.
• Good organisational skills and the ability to multi-task.
• Enjoy working with a range of people and can tailor their approach to a diversity of patient needs.
• Outstanding telephone manner with the ability to adapt approach to different situations.
• Excellent verbal and written communication skills.
• Committed to delivery of consistently high standards of administration.
• Self-starter with the ability to work on your own initiative, as well as working well within a team.
• Enjoy the routine and rhythm of a process-driven environment.
• Comfortable making a significant contribution to a small team.
• Able to balance working independently with appropriate escalation.
• Committed to delivery of consistently high standards of testing and administration.