Pathway Support Co-ordinator

Provide general administrative support to the CMG area.

To work within a team ensuring cover is provided at all times to maintain an essential service in ENT Reception and in office admin duties.

The prepping and retrieval of patient case notes and to provide reception cover, across multiple areas of the department.

Accurate and timely processing of clinic outcomes; including adding patients to the appropriate waiting lists, book appointments, To utilise the nervecentre system to update case note tracking, calender view for appointment and good attention to detail skills.

To receive referrals and make new and follow up appointments including Virtual referrals.

To ensure full utilisation of clinic slots.

To ensure all Local and National Standards are applied to referrals, RTT & National Cancer Targets, date stamping, data quality checks, partial booking, UHL patient Access and Data Management Policy

Add patients to appropriate waiting lists including booking of virtual appointments.

Respond to prioritised work in appropriate order to ensure work is completed within agreed targets times.

Maintain a separate to do list which identifies any patient related tasks the consultant has asked.

Work as a team member with other Administration Team colleagues to establish familiarity of terminology to enable provision of cover for absent colleagues.

Photocopying, filing, or any administrative duties as deemed necessary to support the clinical and non-clinical staff.

To take telephone enquiries for the referrals team and respond appropriately and as directed.

Clinic preparation specifically retrieval of notes, filing, tracking in and out

To utilise the Nervecentre system to update case note tracking.

To ensure all information relevant to the outpatient appointment is recorded in the case notes/CITO and Nervecentre.

To ensure all outcomes are recorded accurately both paper and electronic

To update Trust missing data report using missing data worklist from nervecentre.

Undertake any other administrative and supportive duties relevant to the role such as prepping & sitting clinics, and assistance with contacting patients.

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).

And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.

Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:

This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.

About the University Hospitals of Leicester NHS Trust:

https: //www.uhleicester.nhs.uk

Communication

Essential: - Effective communication skills written & verbal; - Must be a team player; - Able to maintain confidentiality

Desirable: - Exposure to dealing with complaints

Trust Values

Essential: - Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours

Qualifications

Essential: - Educated to GCSEs standard/equalivant; - Equivalent training and experience gained in administration post

Desirable: - Experience of NHS systems and procedures Excel, Power point, ORMIS, Booking systems; - RTT/Clinic Management/Waiting List or relevant experience

Experience

Essential: - Administrative experience; - Experience of dealing with customers/patients

Desirable: - Medical administration experience; - Experience working in a large, complex organisation

Planning and Organization

EDI

Others

Essential: - Able to act on own initiative; - Ability to assess information and take steps to address any shortfalls; - Ability to work without close supervision.