Pathway Coordinator

You will be responsible for the proactive management of Rheumatology waiting lists from the point of decision to admit through to treatment. This includes booking and managing clinic activity, and liaising closely with Consultants and clinical staff creating effective patient flow.

The role requires you to monitor waiting lists, identify patients approaching RTT targets, and escalate capacity issues where required. You will use strong communication, negotiation and organisational skills to support clinical prioritisation and optimise theatre list utilisation.

You will act as a key point of contact for patients, families and clinical teams, ensuring queries are handled professionally, sensitively and efficiently. Accurate data input across Trust systems, including Lorenzo and ORMIS, will also form a core part of the role.

This is a busy and demanding position, requiring a flexible and team-focused approach. You will be expected to work collaboratively with colleagues and provide cross-cover across specialities when required to maintain service continuity.

A good understanding of RTT pathways and the Trust Patient Access Policy is advantageous. You should have strong IT skills and experience in a patient-focused administrative role, ideally within the NHS. Knowledge of Lorenzo would be beneficial, although full training will be provided.

Closing date of applications: 25 October 2026

Interview date: 4 November 2026

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

Education, Training and Qualifications CPD Requirements

Essential: - Educated to GCSE level (or equivalent), including English

Experience & Knowledge

Essential: - Substantial experience of working in an administrative or patient-facing role

Desirable: - Understanding of Patient Access Policy; - Experience of working in a supervisory or mentoring role

Skills And Ability

Essential: - To be able to demonstrate an advanced level of IT include Microsoft Word and Excel; - To be able to demonstrate the ability to work to deadlines

Desirable: - Ability to plan and organise workload effectively, supporting team priorities where required