Paediatric Medical Secretary Team Leader

• Provide a comprehensive medical secretarial service to an allocated Consultant and their clinical team, ensuring the delivery of an efficient, responsive and professional administrative service.
• Act as the day-to-day lead for the Medical Secretary Team and Paediatric Reception Service at Queen's Hospital Burton, promoting high standards of performance and service delivery.
• Provide operational support and first-line supervision to administrative staff, ensuring workloads are managed effectively and service priorities are achieved.
• Act as a key point of contact for Consultants, administrative colleagues and the wider multidisciplinary team, facilitating effective communication and problem resolution.
• Support the Operational Coordinator and Paediatric Management Team with workforce management, recruitment, staff development and service improvement initiatives.
• Contribute to the development, implementation and monitoring of administrative processes to ensure the smooth and effective delivery of services across the paediatric pathway.
• Support the delivery of organisational objectives through effective leadership, staff engagement and continuous improvement activities.

• Development opportunities, both professional and leadership development
• On-going support from recruitment to when you join our team and beyond.
• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

• We see on average 4810 OP appointments a day.
• We are the 4thbusiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.

Essential

• A good standard of English to GCSE or equivalent RSA/OCR level III or equivalent knowledge and skills.
• Previous experience working in an administrative / support secretary role and understanding of medical terminology.
• Advanced level of IT literacy with experience of using a range of IT applications.

Desirable

• NVQ III in Business Administration or equivalent knowledge and skills.
• Secretary experience within a healthcare setting.

Essential

• Provides performance reports for management team.

Desirable

• An understanding of the 18-week RTT process and a knowledge of the Trust Patient Access Policy and an agreement to adhered to these policies according to National Trust Guidelines, as appropriate to role.
• Previous Team Leader experience

Essential

• Ability to plan, organise and prioritise own workload effectively
• Ability to work under pressure and meet strict Trust deadlines.
• Ensure accuracy of patient correspondence and filing systems as per Trust Policies.
• Concentration required when typing communications for accuracy and responding to all enquiries.
• Excellent Written and verbal communication skills

Desirable

• Experience of communicating medical information within an NHS setting, written and verbally to patients, and staff clinical or non-clinical staff.