PACS & Radiology Systems Manager

• Provide operational management and specialist oversight of PACS, RIS, IEP and associated Radiology digital systems.
• Ensure systems are available, reliable, resilient and fit for purpose to support safe and effective patient care.
• Monitor system performance, availability and usage, identifying and resolving issues that may affect clinical or operational delivery.
• Maintain appropriate system configuration, user access controls, role-based permissions and audit arrangements.
• Support the safe and accurate storage, retrieval, transfer and availability of imaging data and reports.
• Ensure Radiology systems support effective workflows across referral, imaging, reporting, image sharing and clinical review processes.
• Oversee data quality activity, including the management of patient mismatches, missing studies, incorrect demographics and other system-related data issues.

• Provide specialist advice and guidance to clinical, operational and administrative users on the safe and effective use of Radiology systems.
• Troubleshoot and resolve system, workflow and access issues, escalating to Digital Services, suppliers or other specialist teams where required.
• Support users during periods of system change, upgrade or disruption, ensuring clear communication and practical guidance.
• Develop and maintain user guides, standard operating procedures, training materials and system documentation.
• Promote consistent and effective system use across Radiology and associated clinical areas.

• Assist with the implementation of contingency workflows during system downtime, service interruption or major incident response.
• Identify, assess and manage risks relating to Radiology systems, escalating significant issues through appropriate governance routes.
• Contribute to incident investigation, root cause analysis and lessons learned activity where Radiology systems are involved.
• Ensure system risks, dependencies and mitigations are clearly documented and reviewed.
• Support compliance with Trust risk management, clinical safety, information governance and cyber security requirements.

• Provide specialist input into technical configuration, workflow design, testing, validation and implementation planning.
• Work with Digital Services, suppliers and clinical users to ensure system changes are delivered safely and effectively.
• Contribute to project documentation, including implementation plans, risk and issue logs, highlight reports, testing records and lessons learned.
• Support service improvement and digital transformation initiatives across Radiology.
• Assist with the development of business cases, option appraisals and service improvement proposals where required.

• Support the management of supplier performance, including monitoring service issues, escalation routes, response times and resolution activity.
• Maintain effective working relationships with internal and external stakeholders to support system performance and service development.
• Represent Radiology systems interests in relevant operational, project, governance and supplier meetings.
• Communicate complex technical information clearly and appropriately to clinical and non-technical audiences.
• Support regional or network-level imaging initiatives where they impact Trust Radiology systems.

• Support audit activity relating to system access, data quality, system usage, reporting, image availability and compliance.
• Produce reports and analysis to support service management, operational decision-making and governance requirements.
• Promote high standards of data quality and safe information handling across Radiology systems.
• Support the completion and maintenance of relevant documentation, including DPIAs, system records, operating procedures and governance evidence.

• Identify training needs arising from incidents, system changes, new starters, upgrades or changes in workflow.
• Support the development of super users and local system champions where appropriate.
• Promote continuous improvement by reviewing user feedback, incident trends, system performance and workflow issues.
• Recommend and implement improvements to enhance system usability, service resilience and patient safety.
• Maintain up-to-date knowledge of Radiology systems, imaging informatics, NHS digital requirements and emerging technologies.

• Support workload prioritisation, service cover and resilience across the Radiology systems function.
• Contribute to appraisal, development and training arrangements for staff where line management responsibility applies.
• Promote a positive, professional and improvement-focused culture within the team.
• Work autonomously within agreed policies and procedures, escalating significant issues to the Radiology Systems Consultant or relevant senior manager.

• Maintain confidentiality and ensure all patient, staff and business information is handled appropriately.
• Comply with statutory and mandatory training requirements.
• Support equality, diversity and inclusion in all aspects of the role.
• Contribute to a safe working environment by following health and safety, infection prevention and risk management procedures.
• Undertake any other duties appropriate to the role and band as required by the Radiology Systems Consultant or senior management team.

Essential

• Relevant postgraduate qualification or equivalent senior-level experience, supported by management and project management training or equivalent experience.

Desirable

• Relevant IT, computer science, project management, PACS/RIS, information governance, data quality or clinical systems training, such as PRINCE2 Practitioner or vendor-specific PACS/RIS training.

Essential

• Ability to lead and manage a specialist service and team within a complex healthcare environment.
• Ability to operate autonomously and make decisions affecting service delivery and patient safety.
• Strong organisational skills with ability to manage competing priorities.
• Excellent communication skills, including ability to translate complex technical concepts to clinical and non-technical audiences.
• Ability to lead service improvement and change initiatives.
• Strong stakeholder engagement and influencing skills. Ability to manage risk, governance, and compliance requirements.

Desirable

• Advanced data analysis and reporting skills. Experience in service design and transformation.
• Ability to lead training programmes and workforce development initiatives.

Essential

• Ability to lead a specialist service/team within a complex healthcare environment.
• Able to work independently and make decisions affecting service delivery, risk and patient safety.
• Able to manage competing demands, incidents, projects and operational pressures.
• PACS/RIS and Radiology workflow knowledge
• Clinical systems and integration knowledge
• Information governance and data protection
• Clinical safety and digital governance
• Data quality and system administration
• IT infrastructure relevant to imaging systems

Desirable

• Advanced data analysis and reporting
• Service design and transformation
• Training and workforce development
• Advanced stakeholder engagement
• NHS procurement and contracting

Essential

• PACS/RIS or Radiology systems experience
• Clinical systems / healthcare IT experience
• System administration, incident management and user support
• Leadership, service management and autonomy
• Supplier, stakeholder and project/change experience

Desirable

• Large-scale PACS/RIS implementation experience
• Imaging network / cross-organisation experience
• NHS procurement, contracting or business case experience
• ITIL or service management experience