Outpatients Support Services Administrator
East Suffolk and North Essex NHS Foundation Trust
Ipswich, IP4 5PDView on map(opens Google Maps in a new tab)
Salary
£25,272
Contract
Permanent
Hours
Not specified
Closing date
25 October 2026
5 days leftJob description
We are currently seeking dynamic, adaptable, and patient-focused Outpatient Support Services Administrators to join our Ipswich based Outpatient Servi...
- Contacting patients by telephone to arrange appointments - using the workqueues to assist and manage priority and date order.
- Ensure patient cancellations/changes/Rebooked appointments are recorded appropriately on all relevant Trust systems.
- In conjunction with Team Leaders, review cancelled/suspended/deferred patients ensuring appropriate action is taken.
- Have a clear and up to date knowledge of the rules and protocols of the service to ensure full and effective utilisation of clinical capacity.
- Using the relevant IT systems to register patients and checking personal details, updating where necessary
- Ensure regular, efficient validation of all workqueues in accordance with Trust Policies.
- Answering telephone enquiries from patients calling into Outpatient phone lines querying appointments, wait times and such like, in an efficient manner and ensuring appropriate follow through using initiative to deal with routine enquiries and referring complex queries to the relevant department.
We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes.
We are one of the largest NHS organisations in England, employing more than 12,000 staff.
We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.
Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.
Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.
We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients.
If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.
Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A
Qualifications
Essential: - Minimum of GCSE English and maths or equivalent
Experience
Essential: - Working in an office environment; - Intermediate level IT skills and experience with strong Excel skills; - Work involving contact with members of the public
Desirable: - NHS experience & knowledge of NHS target - 18 week pathways
Knowledge and Skills
Essential: - Able to demonstrate working knowledge of confidentiality issues; - Able to work accurately with attention to detail
Desirable: - Knowledge of layout of Ipswich Hospital site; - Understanding of basic medical terminology
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
13 October 2026
Last checked
15 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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