Outpatient Receptionist clinical measurements

As the first point of contact for patients, visitors, carers, and healthcare professionals, the postholder will welcome patients attending appointments, ensure accurate patient registration, update demographic details, and support a positive patient experience. The role includes managing patient arrivals and ensuring clinical staff are informed of patient attendance.

The postholder will respond to telephone and face-to-face enquiries, providing information and support in a courteous and professional manner. They will book, amend, cancel, and reschedule appointments in line with departmental procedures and support the effective utilisation of clinic capacity.

The receptionist will work closely with clinical and administrative colleagues to support the smooth running of diagnostic services, helping to maintain efficient patient pathways and minimise delays.

The role requires excellent communication, organisational, and customer service skills, with the ability to prioritise a varied workload in a busy environment. The postholder will deal sensitively with patients who may be anxious or require additional support and will promote a welcoming and inclusive environment for all service users.

The successful candidate will comply with all Trust policies and procedures, participate in mandatory training, support service improvements, and help maintain a safe, efficient, and high-quality service.

Please see the Job Description and Person Specification for a full and comprehensive overview for this position.

We want to attract the best and brightest people to work with us and that means we will look after you from the moment you apply for a role at the Trust and throughout your career with us. Our staff are central to everything we do, and we believe that investing in you is crucial if we want to enable you to reach your full potential.

Qualifications

Essential: - 4 GCSE's grade D or above including Mathematics and English or equivalent e.g. level 2 literacy and numeracy qualifications

Desirable: - NVQ 2 in Customer Care or administration experience including recent face to face working with the general public

Experience and Knowledge

Essential: - Basic knowledge of the Receptionist role; - Knowledge of the importance of confidentiality and data protection issues in a healthcare environment

Skills