Outpatient Clinic Coordinator
North Cumbria Integrated Care NHS Foundation Trust
Whitehaven, CA28 8JG
Salary
£25,760 to £27,476
Contract
Permanent
Hours
Not specified
Closing date
2 September 2026
2 days left
Job description
Outpatient Clinic Coordinator, at West Cumberland Hospital, Whitehaven, Band 3, 37.5 hours per week available North Cumbria University Hospitals NHS T...
To work as a member of a flexible team, ensuring all out-patient reception areas are manned at all times. The role involves welcoming patients, carers, relatives and visitors into the new Community Diagnostic Centre by acting as the first point of contact for patients attending the Trust.
The post holder will undertake timely validation of patients' key demographics and information, accurately record the outcome of the appointment and make return appointments as directed by clinicians.
This role is vital to support patient safety and Trust income.
At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.
Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':
Being a clinically led organisation
Quality and safety at the heart of our Trust
A positive patient experience every time
A great place to work
Managing our money well
As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.
Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.
Qualifications
Essential
- NVQ 3 or equivalent experience
- Customer service qualification or equivalent experience
Desirable
- ECDL or equivalent
- Customer service level 2
- Patient Administration System Training Outpatient Booking Agree to work towards
Knowledge and Experience
Essential
- Working in a Reception environment (preferably in a Health related service)
- Experience in Customer Service
- Working to deadlines.
- Use of IT systems.
- Microsoft office
Desirable
- Experience of working in hospital or related service within the NHS
Skils and aptitudes
Essential
- Methodical worker.
- Ability to concentrate and work accurately.
- Work well as part of a team.
- Ability to work unsupervised.
- Good keyboard skills to enable accurate data capture
- Excellent interpersonal skills for effective communication with colleagues both inside and outside the department
- Act on your own initiative
Desirable
- Good knowledge and skills in the use of NHS computer technology inc PAS system
Other requirements
Essential
- Flexibility to work all the shifts and change role to cover all areas dependent on the needs of the department.
- Flexibility to work at other sites as required
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
19 August 2026
Last checked
20 August 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
Similar roles
Explore related