Outpatient Administration

The post holder will play a crucial role in delivering top-notch, safe, and compassionate healthcare to patients. By supporting and welcoming patients into services that cater to their unique needs, the Outpatient Administrator will also provide administrative support to a team, acting as a bridge between patients, doctors, practitioners, and other healthcare professionals, and managing appointments. The staff member will consistently deliver high-quality customer service and maintain a professional demeanor at all times.

The post holder will play a crucial role in delivering top-notch, safe, and compassionate healthcare to patients. By supporting and welcoming patients into services that cater to their unique needs, the Outpatient Administrator will also provide administrative support to a team, acting as a bridge between patients, doctors, practitioners, and other healthcare professionals, and managing appointments. The staff member will consistently deliver high-quality customer service and maintain a professional demeanor at all times.

Ashford and St. Peters Hospitals NHS Foundation Trust is the largest provider of acute hospital services to Surrey residents, serving a population of 410,00 people and employing approximately 4,800 staff.

Our vision is to provide an outstanding experience and best outcomes for patients and the team. We are committed to providing continuous professional development and flexibility to deliver our workforce plan.

We are part of a collaborative Group with the Royal Surrey NHS Foundation Trust. As part of this partnership, colleagues may occasionally work across both organisations to support shared services, development opportunities and patient care.

St Peter's Hospital delivers complex medical and surgical care, maternity and emergency services. Day and orthopaedic surgery, ophthalmology and outpatient services are delivered at Ashford Hospital. Additional services are delivered at Woking Community Hospital.

Our Values provide us with the behaviours we respect and can commit to. By living our values through our everyday interactions, we can build a stronger, more resilient, and forward- thinking organisation, guiding us to achieve success and make a positive impact on how we deliver our services.

We can offer you the full range of NHS benefits and discounts.

Please note that adverts may close early, so early application is encouraged.

For more information about careers at ASPH please visit:www.asph-careers.org

Qualifications

Essential: - Educated to GCSE Level(or Equivalent)

Desirable: - Conflict Resolution training

Knowledge

Essential: - oo Familiar with Microsoft Office; - Understanding of Pathways and RTT requirements; - IT literate with strong keyboard skills

Desirable: - Medical terminology

Experience

Essential: - Administration / Reception experience; - Customer Service experience; - Telephone and face-to-face contact with clients and other people at all levels.

Desirable: - Experience of working within the NHS or other Health industries; - Familiarity with Cerner/SSC