Operations Manager

The post holder will be delivering the daily operational business

of the IUTC as well as supporting the development of the vision for the newly

integrated service.

The post holder

will have authority on behalf of the service to resolve day-to-day management

issues, ensuring they are of a consistently high quality and deliver excellent

patient experience. This will involve helping the clinical teams to resolve

their operational issues ranging from basic administration problems to more

complex issues requiring the support and agreement of large teams of people. Therefore,

the post holder must be able to identify pressures and make recommendations on

the corrective action required.

The Operations Manager will be

responsible for day-to-day non-clinical governance and for managing and

directing sub-contractors.

You will also attend Monthly Urgent

Care Programme Board meetings, and system meetings led by PAH to achieve

optimum urgent care flow.

Integrated Urgent Treatment Centre Operations Manager

Employed

by: Stellar

Healthcare Ltd (but working as part of a provider collaborative who will be

delivering the IUTC)

Band 7 depending

on experience.

Location: Princess

Alexandra Hospital IUTC

Hours: 22.5

(0.6 WTE) The service runs from 8am 10pm (Monday- Sunday) so

you will be working 22.5 hours with the working pattern to be negotiated but to

include one weekend day every week.

This is an

exciting opportunity to be part of a dynamic, progressive team running the Integrated

Urgent Treatment Centre (IUTC).

As lead

provider, Stellar Healthcare alongside Stort Valley Healthcare will be working

in collaboration with our colleagues at Princess Alexandra Hospital, EPUT, HCT

and HUC to run the IUTC. We are seeking

to employ an ambitious, motivated, forward-thinking

individual to take an active role in managing and developing our new Integrated

Urgent Treatment Centre (IUTC).

This exciting

new role is integral to the successful delivery of the IUTC, a ground-breaking

collaboration between PAH and community providers in Herts and West Essex. The

service will support the NHS long term ambition

of preventing unnecessary hospital admissions and ensuring delivery of care by

the right person, in the right place at the right time.

If you have the

desire to work within a service that will deliver high quality urgent and

responsive care to patients and have the skills and specialist knowledge required

to support the service to deliver expert patient care come, then come join our

team.

About the IUTC

The Integrated Urgent Treatment Centre is an essential service

helping to ease pressure on ED and deliver rapid, appropriate care to patients

at their time of need. The service will

be led by a GP Consultant supported by Allied Health Professionals

Patients will either be seen by a clinician or may be sent off-site

for care where appropriate, for example, directed to a local pharmacist or local

GP HUB. This ensures that patients with more severe symptoms are seen more

quickly, diagnosed, treated and discharged or if necessary, referred to a

speciality.

The post holder will

be delivering the daily operational business of the IUTC as well as supporting

the development of the vision for the newly integrated service.

The post holder

will have authority on behalf of the service to resolve day-to-day management

issues, ensuring they are of a consistently high quality and deliver excellent

patient experience. This will involve helping the clinical teams to resolve

their operational issues ranging from basic administration problems to more

complex issues requiring the support and agreement of large teams of people. Therefore,

the post holder must be able to identify pressures and make recommendations on

the corrective action required.

The Operations Manager will be

responsible for day-to-day non-clinical governance and for managing and

directing sub-contractors.

You will also attend Monthly Urgent

Care Programme Board meetings, and system meetings led by PAH to achieve

optimum urgent care flow.

To provide timely, effective, proactive

operational management support to the Integrated Urgent Treatment Centre.

Function as a key member of the IUTCs

management team, taking full responsibility for actions and for keeping

other team members fully informed at all times.

Work alongside the other leaders, especially

the GP Consultant, in ensuring that all performance and quality targets

are achieved.

Developing and

implementing lasting solutions to challenges in conjunction with clinical

and managerial colleagues.

Provide professional,

general and operational management support to the IUTC, working in

partnership with the GP Consultant and others to deliver a high quality

and a responsive service.

Provide knowledgeable credible operational

support to the wider Emergency Department (ED), ensuring that the flow of

patients through the system is managed, safe and supports a good patient

Take a lead role in developing and sustaining

the relationship between other specialties, and in particular the

Emergency Department to establish excellent relationships, strong

interface pathways and clear mechanisms for escalation of problems and

performance tracking.

To take a lead in developing IT solutions for

the IUTC, as well as managing the day to day queries such as IT access and

recording.

Staffing

To support the IUTC by providing robust

rota management for the team, providing electronic timetable rosters in a

timely manner and informing the relevant personnel of any changes.

To ensure that robust sickness

management for Staff in the department is undertaken in accordance with

policies.

To oversee the Mandatory Training

compliance of all Staff in IUTC and to develop early warning systems to

ensure that doctors are aware of dates when their mandatory training expires.

To escalate concerns regarding non engagement in a timely fashion.

To organise and arrange appropriate

and cost-effective locum cover for the GP Consultant and other staff, in

accordance with guidelines and adhering to local and national good practice.

Planning

To provide direct support to the

service planning process within the IUTC and assist in the preparation of

service developments and business cases.

Be responsible for using and

developing performance management tools, to understand where services are

varying from agreed national and local targets and identify where corrective

action is required.

In collaboration with wider partners,

be responsible for the development and implementation of local plans to ensure

access targets are met.

To ensure that service needs are

understood and met and be independent and flexible in the approach to the

development of solutions, that should be tailored to the needs of the service.

Commissioning

To work with the Lead Provider to

identify future commissioning requirements, using demand management and access

information. Prepare and present to the senior leadership team appropriate

amounts of background work and research to support them to produce business

cases to support future commissioning requirements.

Be responsible for reporting,

monitoring and identifying the risks associated with activity levels varying

from plan, and to take the necessary action to remove these risks.

To respond to ad hoc information

requests from Commissioners, when required.

To ensure that all clinical areas are

aware of activity not included within the contract baseline and ensure that the

correct systems and processes are in place to recover income for excluded

procedures.

Information

To interpret and manipulate

information on all aspects of the IUTCs activity and performance, to support

operational and strategic decision making.

To prepare reports as necessary for

the senior leadership team to present at appropriate forums, working closely

with wider teams.

Work across the collaborative

partnership to implement the necessary processes to ensure that data is robust

and timely (e.g. validation and exception reporting) implementing change where

appropriate.

Be responsible for cascading data

quality issues to Clinical Areas and relevant system users to ensure that

accurate information is recorded to achieve all access issues.

Finance

To support and work with the Finance

Managers in reviewing and agreeing budgets.

To liaise with and support the Finance

Manager in highlighting any risks that may result in an adverse financial

variance.

The Integrated Urgent Treatment Centre is an essential service

helping to ease pressure on ED and deliver rapid, appropriate care to patients

at their time of need. The service will

be led by a GP Consultant supported by Allied Health Professionals

Patients will either be seen by a clinician or may be sent off-site

for care where appropriate, for example, directed to a local pharmacist or local

GP HUB. This ensures that patients with more severe symptoms are seen more

quickly, diagnosed, treated and discharged or if necessary, referred to a

speciality.

Skills and Ability

Qualifications

Experience