Operations Manager

Essential

• Demonstrable knowledge of NHS operational management, service delivery and performance management.
• Knowledge of national healthcare targets and standards, including RTT, waiting list management, patient access and quality performance requirements.
• Understanding of service improvement methodologies and change management principles.
• Knowledge of governance, risk management and performance monitoring processes.
• Understanding of workforce, financial and resource management principles.

Desirable

• Knowledge of Women & Children's services and associated operational challenges.
• Knowledge of NHS funding mechanisms and business planning processes.
• Training in quality improvement methodologies such as Lean, Six Sigma or Model for Improvement.
• Experience of service benchmarking and utilisation of comparative performance data.
• Experience of Cost Improvement Programmes (CIPs) and efficiency planning.

Essential

• Degree level qualification or equivalent experience in management, healthcare, business or related field.
• Evidence of continued professional development.
• Relevant management or improvement training.

Desirable

• Master's Degree or equivalent experience.
• Leadership or management qualification.
• Project Management qualification (e.g. PRINCE2, MSP).

Essential

• Significant experience in operational management within an NHS or healthcare setting.
• Experience of managing operational performance against key targets and KPIs.
• Experience of service planning, business case development and service improvement.
• Experience of analysing and presenting complex performance information and operational data.
• Experience of staff management, leadership and performance management.
• Experience of implementing change and driving service improvement.

Desirable

• Experience within Women & Children's services.
• Experience leading divisional or service-wide transformation programmes.
• Experience of managing complex service redesign projects.
• Experience of presenting information to senior management groups and committees.
• Experience managing multidisciplinary teams.
• Experience of financial management and budget responsibility.

Essential

• Strong leadership skills with the ability to motivate, influence and engage teams.
• Excellent communication and interpersonal skills, with the ability to build effective relationships across professional groups.
• Ability to analyse, interpret and communicate complex data and performance information.
• Strong problem-solving and decision-making skills, with the ability to identify solutions and implement improvements.
• Ability to manage competing priorities and deliver results in a fast paced environment.
• Excellent organisational and project management skills.
• Competent IT skills, including Microsoft Office applications and performance reporting systems.

Desirable

• Advanced facilitation and coaching skills.
• Experience delivering formal presentations and workshops.
• Advanced Excel, Power BI or business intelligence skills.
• Experience of NHS reporting systems and dashboards.

Essential

• Demonstrates the Trust values and behaviours.
• Resilient, adaptable and able to work effectively under pressure.
• Committed to continuous improvement and delivering high-quality patient-centred services.
• Collaborative and inclusive approach to leadership.
• Professional, credible and able to challenge constructively when required.

Essential

• Ability to travel between Trust sites and external venues as required.
• Flexible approach to working arrangements to meet service requirements.
• Commitment to equality, diversity and inclusion.