Operational Support Officer - INTERNAL

• Undertake routine monitoring of EPR and RTT; data quality reports system to ensure waiting times; booking targets are met and that patients will not breach the in-patient and outpatient targets and escalate areas of concern to the Directorate support team.
• Monitor Patient Tracker List investigate outliers and escalate issues as appropriate.
• Input and produce data in support of the administration management of the Directorate e.g.: ESR; EPR; rotas; trackers; Datix, Integra; Shared drives
• Support project work as delegated e.g.: coordinating authorised waiting list initiatives; EPR training
• Undertake administrative tasks and storage in support of the Directorate Team e.g.; arrange meetings; take minutes; typing of policy / SOP; completion of action logs; manage diaries
• Develop and maintain robust Directorate and Speciality systems that capture and enable timely access and accurate monitoring of relevant information.
• Input data into relevant systems as a routine or as delegated in support of the Assistant General Manager Directorate e.g.: RTT reports Datix; ESR; trackers; clinic requests; WLI requests
• Assist in delegated escalation issues across the inpatient / outpatient services as part of Business Continuity and Emergency Planning.
• Oversight of Consultant annual leave and close liaison with the Deputy General Managers to ensure capacity planning is updated routinely.
• Monitor mandatory training throughout the Admin Teams

Essential

• GCSE in English and Mathematics or equivalent
• RSA Stage 3 Typing/Word Processing or equivalent
• Secretarial Qualification or equivalent

Essential

• Previous secretarial experience or equivalent
• Diary Management

Desirable

• Previous experience dealing with the public
• Previous NHS/healthcare experience

Essential

• Ability to work on own initiative without close supervision
• Ability to prioritise and organize own workload