Operational Support Manager
Liverpool Heart and Chest Hospital
Liverpool, L14 3PEView on map(opens Google Maps in a new tab)
Salary
£32,073 to £39,043
Contract
Permanent
Hours
Not specified
Closing date
26 October 2026
6 days leftJob description
We are delighted to offer an exciting opportunity to join the Medicine Division as an Operational Support Manager on a permanent, full time basis. In ...
Leading and Supporting Your TeamProvide day-to-day leadership to administrative and clerical teams, fostering a positive, inclusive culture where staff feel supported, motivated and empowered to deliver their best.
Using Data to Drive PerformanceMonitor and analyse performance data to identify trends, support informed decision making, and drive improvements across services and patient pathways.
Supporting Staff Development and WellbeingOversee attendance management, appraisals, mandatory training and personal development, ensuring staff are supported to achieve their full potential and remain compliant with organisational requirements.
Providing Operational LeadershipWork closely with the Divisional Management Team to coordinate operational activities, resolve challenges, and support the effective delivery of divisional objectives and performance targets.
Driving Service ImprovementIdentify opportunities to enhance processes and patient pathways, leading and supporting initiatives that improve efficiency, quality and the overall patient and staff experience.
Please see attached detailed job description and person specification for further information on the responsibilities of this role.
As the largest single site specialist heart and chest hospital in the UK, we, at Liverpool Heart and Chest Hospital, have a clear vision 'to be the best cardiothoracic integrated healthcare organisation'.
We provide specialist services in cardiothoracic surgery, cardiology, respiratory medicine both in the hospital and out in the community.
We serve a catchment area of 2.8 million people, spanning Merseyside, Cheshire, North Wales and the Isle of Man, and increasingly we receive referrals from outside these areas for highly specialised services such as aortics.
Our reputation for strong performance is important in delivering the best care for our patients and high quality clinical services. This is underpinned by a culture of research and innovation, delivered in modern estate and our encouragement of flexible working in a variety of forms.
Please visit our website - https://www.lhch.nhs.uk/
Please follow this link for a tour of our site - https://bit.ly/36ylsoq
Qualifications
Essential
- Educated to degree level or equivalent experience in healthcare management, business administration, operational management or a related field.
- Competent in Microsoft Office applications, particularly Excel, Word and PowerPoint.
- Evidence of continuing professional development.
Desirable: - Management qualification or equivalent leadership training.; - NHS Leadership Academy qualification.
Knowledge
Essential
- Experience of working within an NHS or healthcare environment.
- Experience of analysing and interpreting performance data and producing reports.
- Experience of Referral to Treatment (RTT) performance management.
- Experience of managing competing priorities and meeting deadlines.
- Experience of working with waiting lists, patient pathways and performance targets
- Knowledge of data quality, validation processes and performance reporting.
Desirable
- Experience of operational management within an acute hospital setting.
- Experience of capacity and demand planning.
- Experience of managing administrative or clerical teams.
- Experience of workforce management, including sickness absence management, appraisals and recruitment processes.
Skills
Essential
- Strong organisational and planning skills with the ability to prioritise workload effectively.
- Excellent written and verbal communication skills.
- Ability to influence and work collaboratively with clinical and non-clinical staff.
- Ability to motivate and support teams to achieve operational objectives.
- Ability to work independently and use initiative.
Desirable
- Ability to interpret complex data and present findings clearly.
- Ability to manage change and support service improvement initiatives.
- Strong leadership and people management skills.
Values
Essential
- Demonstrates Trust values and behaviours.
- Commitment to equality, diversity and inclusion.
- Professional and credible approach.
- Strong attention to detail and commitment to accuracy.
- Flexible and adaptable approach to work.
- Ability to remain calm and effective under pressure.
- Commitment to delivering high-quality patient-centred services.
- A proactive and solutionfocused approach.
Desirable: - Willingness to work flexibly to meet service needs.
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
19 October 2026
Last checked
20 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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