Operational Service Assistant: Northwich Care Community

The Operational Service Assistant will provide comprehensive, quality, confidential administrative support to the Community Services within the Northwich Care Community including managing calls, referrals and supporting the clinical staff. They will be expected to organise their own workload whilst being supported by the Care Community Co-Ordinator, ensuring that an efficient service is provided to the population of the CCICP's Care Communities.

It is essential that the post holder is able to exercise initiative suitable to the role, and is fully supportive of other colleagues within the team. Knowledge of NHS IT systems including EMIS and DCS/Meditech are advantageous, confident communication and IT skills are a must.

Mid Cheshire Hospitals NHS Foundation Trust (MCHFT) provides good quality, safe and effective healthcare to the people of Cheshire and beyond. The Trust, which manages Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford, was established as an NHS Trust in April 1991 and became a Foundation Trust in April 2008.

We employ almost 5,000 members of staff, provide around 540 hospital beds, with a range of services including accident and emergency, maternity, outpatients, therapies, and children's health.

The Trust is also part of Central Cheshire Integrated Care Partnership (CCICP), a unique local health partnership that provides a range of community services for people across South Cheshire and Vale Royal.

During the Coronavirus pandemic, the Trust was recognised nationally for its 'Be Safe Be EquiPPEd' campaign, which aimed to make the Trust as safe as possible for staff and patients, through supporting the correct use of PPE. The results in the 2020 national NHS Staff Survey showed improvements in all elements of the safety culture theme, with 92% of respondents feeling their role made a difference to our patients. We were also recognised nationally for our workforce health and wellbeing initiatives.

At Mid Cheshire, we value our staff and appreciate that in order to give our patients the best quality, compassionate care, we also need to look after our colleagues.

Qualifications

Desirable: - Knowledge of medical terminology; - Level 3 Business Admin or Team Leading Qualification

Experience

Essential: - Previous Administrative experience; - Knowledge of confidentiality in accordance with Data Protection Act and national/local guidelines

Desirable: - Understanding of health records/waiting lists; - Understanding of computer systems used by the department

Skills and knowledge