Operational Manager
GP Health Connect Limited
Runcorn, WA7 1BDView on map(opens Google Maps in a new tab)
Salary
£36,000 to £42,000
Contract
Permanent
Hours
Not specified
Closing date
5 October 2026
5 days leftJob description
Join a Growing Primary Care Provider Organisation Making a Difference GP Health Connect is seeking an ambitious and experienced Operational Manager to...
- Lead, motivate and develop multidisciplinary teams
- Manage recruitment, onboarding, retention,appraisals, performance reviews anddevelopment plans
- Support staff wellbeing and organisational culture
- Ensure compliance with HR policies, employment legislation and mandatory training requirements
- Monitor and improve service performance against KPIs and contractual targets
- Analyse operational data and workforce utilisation to drive efficiency and improvement
- Produce reports and performance dashboards for senior leadership and Board review
- Manage operational issues, complaints and service improvement activities
- Ensure services consistently deliver excellent patient care and experience
- Support the planning and mobilisation of new healthcare services
- Drive implementation of new models of care and workforce roles
- Support organisational growth and innovation in response to local healthcare needs
- Lead quality improvement and governance activities
- Support safeguarding, risk management and business continuity
- Ensure compliance with CQC standards, Information Governance, GDPR, Health & Safety and Infection Prevention & Control requirements
Financial & Contract Management
- Work with Business Manager to ensure contractual compliance
- Identify efficiency opportunities and service review activities
Responsible for providing operational leadership across multiple primary care services, ensuring outstanding service delivery, workforce performance, contractual compliance, and continuous improvement. Leading the development, mobilisation and optimisation of new and existing services, while ensuring high-performing teams are engaged, supported and aligned to organisational objectives and patient outcomes.
Workforce leadership and performance management.
Service performance improvement and KPI delivery.
Mobilisation of new healthcare services.
Change management and organisational development.
Stakeholder engagement and partnership working.
Contract management and service optimisation.
Quality improvement, governance and compliance.
Strategic planning and operational leadership.
Oversee workforce planning, recruitment, onboarding, induction and retention activities to ensure services are appropriately staffed and resourced.
Manage employee performance through regular one-to-ones, appraisals, objective setting and performance reviews, promoting a culture of accountability and continuous development.
Provide day-to-day leadership and people management for multidisciplinary teams, maintaining high levels of staff engagement, wellbeing and productivity.
Ensure organisational compliance with employment legislation, HR policies and best practice workforce standards.
Oversee annual leave, absence management, staff rotas and workforce deployment to maintain safe and effective service delivery.
Monitor mandatory and statutory training compliance, identifying training needs and implementing development plans to address gaps in skills and knowledge.
Work flexibly to provide service delivery and people management during evenings and weekends as required.
Support organisational change initiatives, embedding new ways of working and promoting a positive culture during periods of transformation.
Oversee the operational delivery of primary care and healthcare services, ensuring performance targets, contractual requirements and service level agreements are consistently achieved.
Develop and implement performance monitoring frameworks, using data and intelligence to drive service improvement and operational efficiency.
Maintain systems to ensure adequate stock control for service delivery and within the office
Produce and present regular performance reports, dashboards and utilisation data for senior management and Board-level review.
Analyse service demand, capacity and workforce utilisation to inform decision-making and maximise resource effectiveness.
Manage equipment maintenance and renewal as required for the office environment and service delivery
Investigate service issues, complaints and operational challenges, implementing corrective actions and continuous improvement initiatives.
Ensure robust monitoring systems are in place to track patient pathways, referrals, diagnostics and clinical administration processes.
Drive improvements in service quality, patient experience and operational effectiveness through audit, review and performance management processes.
Support the design, implementation and mobilisation of new healthcare services, ensuring effective project planning, stakeholder engagement and delivery against agreed objectives.
Support the development of business cases and service proposals to support organisational growth, transformation programmes and new models of care.
Support the integration of new workforce roles and service models into primary care settings, ensuring sustainable implementation and measurable outcomes.
Support the identification of opportunities for service expansion, innovation and transformation in response to local population needs and NHS priorities.
Establish and maintain effective governance arrangements, policies and operational procedures to support safe, high-quality service delivery.
Lead organisational safeguarding processes, ensuring compliance with legislative and regulatory requirements.
Conduct audits, service reviews and quality improvement activities to identify risks, opportunities and areas for enhancement.
Ensure compliance with Information Governance, GDPR, Health and Safety, Infection Prevention and Control, and organisational governance frameworks.
Monitor organisational risks and contribute to business continuity and disaster recovery planning.
Provide operational oversight of clinical and administrative systems, including EMIS, Docman and associated digital platforms.
Develop streamlined processes and workflows that improve efficiency, data quality and service performance.
Ensure data accuracy, confidentiality and regulatory compliance across all organisational systems.
Produce meaningful management information and performance reports to support strategic and operational decision-making.
Support digital transformation initiatives and the adoption of new technologies across services.
Support budget management and financial planning processes, ensuring services operate within agreed financial parameters.
Monitor service activity, workforce utilisation and expenditure to identify efficiencies and mitigate financial risks.
Support contract management activities, working with commissioners and partner organisations to ensure delivery against contractual obligations.
Support procurement exercises, contract negotiations and service reviews to achieve value for money and improved outcomes.
GP Health Connect is a forward-thinking primary care provider organisation committed to delivering high-quality healthcare services and supporting our member practices, patients and communities.
- A rewarding role where you can make a tangible difference to healthcare services and patient outcomes.
- Opportunity to lead service development and transformation projects.
- Supportive and collaborative leadership team.
- Professional development and career progression opportunities.
- Participation in innovative programmes shaping the future of primary care.
At GP Health Connect, we are committed to:
- Delivering high-quality patient-centred care.
- Supporting and developing our workforce.
- Working collaboratively with partners and communities.
- Promoting innovation, continuous improvement and excellence.
- Creating a diverse, inclusive and supportive working environment.
Knowledge
Essential
- Sound understanding of HR policies, employment legislation and people management principles.
- Knowledge of workforce performance management methodologies.
- Understanding of quality improvement and service evaluation techniques.
- Knowledge of safeguarding responsibilities and requirements within healthcare settings.
- Understanding of data protection legislation, GDPR and Information Governance.
- Knowledge of Health and Safety legislation and risk management processes.
- Understanding of governance frameworks and organisational compliance requirements.
- Knowledge of service planning, operational delivery and performance monitoring.
Desirable
- Knowledge of NHS contractual frameworks and commissioning arrangements
- Understanding of Primary Care, Community Services and wider NHS structures
- Knowledge of service transformation and change management methodologies
- Understanding of NHS Long Term Plan priorities and integrated care models
Skills and Competencies
Essential
- Leadership and People Management
- Strong leadership skills with the ability to motivate, coach and develop teams.
- Ability to manage employee performance constructively and effectively.
- Ability to build a positive, inclusive and high-performance culture.
- Ability to manage difficult conversations and resolve employee relations issues professionally.
- Strong influencing and negotiation skills.
- Performance and Operational Management
- Ability to develop, monitor and improve service performance.
- Strong analytical and problem-solving skills.
- Ability to identify risks and implement mitigating actions.
- Strong organisational skills with the ability to manage multiple workstreams simultaneously.
- Ability to proactively identify opportunities for continuous improvement.
- Excellent attention to detail and commitment to quality standards.
- Service Development and Change Management
- Ability to support service redesign and operational transformation.
- Ability to evaluate existing processes and implement improvements.
- Ability to lead change and support staff through periods of transition.
- Strong stakeholder management skills.
- Communication and Relationship Management
- Excellent verbal and written communication skills.
Desirable
- Service Development and Change Management
- Experience working within complex partnership environments
- Digital and Information Management
- Experience of EMIS, Docman or similar clinical systems.
- Experience of workforce reporting systems and dashboard development
Qualifications
Essential
- Educated to degree level or equivalent experience in Healthcare
- Management, Business Management, Human Resources, Public Administration or a related field.
- Evidence of continual professional development.
- GCSE (or equivalent) in English and Mathematics.
Desirable
- Management qualification (ILM Level 5 or above, CMI, CIPD or equivalent).
- Project Management qualification (Prince2, Agile or equivalent).
- NHS Leadership Academy qualification or similar leadership development programme.
Experience
Essential
- Significant experience in operational management within healthcare, primary care, NHS, public sector or a complex service environment.
- Experience of leading and managing multidisciplinary teams.
- Proven experience of performance management, including conducting appraisals, performance reviews and managing staff objectives.
- Experience of workforce planning, recruitment, induction and staff development.
- Experience of monitoring and reporting service performance against KPIs, targets and contractual requirements.
- Experience and understanding of working within set budgets.
- Experience of implementing service improvements and operational change initiatives.
- Experience of developing and maintaining effective relationships with a wide range of stakeholders.
- Experience of managing complaints, investigations and service issues.
- Experience of developing policies, procedures and governance processes.
- Experience of analysing performance data and producing management reports.
- Experience of managing competing priorities and delivering against deadlines.
Desirable
- Experience of supporting the mobilisation and implementation of new healthcare services.
- Experience of working with Primary Care Networks, GP Practices, Integrated Care Systems or NHS commissioners.
- Experience of supporting business case development and service redesign.
- Experience of project management and transformational change programmes.
- Experience of budget monitoring and resource management.
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
22 September 2026
Last checked
24 September 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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