Operational Manager & Deputy Practice Manager
Whitley House Surgery
Chelmsford, CM1 3RW
Salary
£21.00 to £25.00
Contract
Permanent
Hours
Not specified
Closing date
20 September 2026
19 days left
Job description
We are seeking an experienced and motivated Operations Manager & Deputy Practice Manager to join our Senior Leadership Team. This is a key leadership ...
- Leadership of the Reception Team
- Complaints and Patient Experience
- Patient Access and Operational Performance
- Premises and Facilities Management
- Health & Safety and Compliance
- Governance and Policy Management
- Business Continuity Planning
- CQC Readiness and Regulatory Compliance
- Workforce Induction and Training
- Deputising for the Practice Manager
Job Title
Operational Manager & Deputy Practice Manager
Responsible To
Practice Manager
Job Purpose
The Operations Manager & Deputy Practice Manager is responsible for the effective day-to-day operational management of the practice, ensuring the delivery of safe, effective, responsive and high-quality services to patients.
The post holder will provide leadership across reception and administration services, complaints management, patient experience, premises and estates, health and safety, governance, business continuity, quality assurance and regulatory compliance.
The post holder will act as Deputy Practice Manager and support the strategic objectives of the practice whilst ensuring operational excellence, regulatory compliance and continuous improvement.
The post holder will be a member of the Senior Leadership Team and contribute to the strategic development of the practice.
Key Areas of Responsibility
Operations Management
- Day-to-day operational leadership.
- Service improvement and operational performance.
Reception & Administration Services
- Management of the Reception Team.
- Rotas, performance management and workforce planning.
Patient Access & Capacity Management
- Oversight of patient access and appointment systems.
- Demand and capacity planning.
- Appointment utilisation and access performance monitoring.
- Coordination of additional clinical capacity where required.
- Development and implementation of patient access procedures.
Complaints & Patient Experience
- Management of complaints, concerns and compliments.
- Patient Participation Group and patient feedback.
Premises & Estates
- Day-to-day premises management.
- Contractor management and maintenance programmes.
Health & Safety & Compliance
- Risk assessments.
- Statutory inspections.
- Compliance monitoring.
Governance & Quality Assurance
- Policies and procedures.
- Audit and action plan management.
- Governance oversight.
CQC Readiness
- Inspection preparation.
- Evidence gathering and compliance monitoring.
Business Continuity
- Business Continuity Lead.
- Emergency planning and service recovery.
Workforce Development
- Non-clinical induction.
- Training and mandatory training compliance.
- Workforce development support.
Deputy Practice Manager Duties
- Deputise for the Practice Manager.
- Attend meetings and represent the Practice Manager when delegated.
An exciting opportunity has arisen to join our friendly team as part of the Senior Leadership Team at the surgery.
The SLT comprises the Practice Manager, Finance & HR Manager, Operational Manager & Deputy PM, Nurse Manager and IPC Lead.
The SLT team is supported by a fantastic team of GP Partners who are fully engaged in the Practice, staff and patients.
We are a large well-regarded training practice with nearly 15,000 registered patients based in a single site in the centre of Chelmsford and are part of Chelmsford City Health Primary Care Network comprising 43,000 patients.
Working closely with the Practice Manager, the successful candidate will be fundamental to the successful running of the surgery. The surgery recently underwent a full renovation providing a nice environment for our staff to work in and our patients to be treated in.
We are looking for someone to share our patient-centric approach to care at the surgery which underpins all decisions we make when running the surgery.
Experience
Essential
- Essential
- Leadership and line management experience.
- Strong organisational abilities.
- Experience of complaints management.
- Experience of operational management.
- Excellent communication and interpersonal skills.
- Understanding of governance and compliance.
- Experience of implementing service improvements.
- Ability to manage competing priorities.
Desirable
- Desirable
- Primary care experience.
- Understanding of CQC regulations.
- Health & Safety qualification.
- Management qualification.
- Project management experience.
- Estates or facilities management experience.
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
28 August 2026
Last checked
1 September 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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