Operational / Care Navigation Manager

practice, ensuring staff achieve their primary responsibilities effectively and

in a timely manner

staff ensuring that they adhere to policy and procedure

following are the core responsibilities of the Operations / Care Navigation Manager.

There may be, on occasion, a requirement to carry out other tasks; this will be

dependent upon factors such as workload and staffing levels.

Operations/Care Navigation Manager is responsible for

a)

Management

of the day-to-day operations of the practice, ensuring staff achieve their

primary responsibilities effectively and in a timely manner

b)

management - leadership and guidance to staff ensuring that they adhere to

policy and procedure

c) Reviewing and regularly

updating job descriptions and person specifications ensuring all staff are

legally and gainfully employed

d)

the complaints process, ensuring complaints are dealt with in a timely manner

and, where necessary, escalate to the next level

e) Lead for

recruitment including pre-employment checks and DBS

f) Evaluating, organising

and overseeing the staff induction programme

g) Implementing and

embedding an effective staff appraisal process.

h)

Implementing and

embedding an effective practice and staff development plan for all staff

(clinical and administrative) whilst maintaining a robust training record

i) Implementing effective

systems for the resolution of disciplinary and grievance issues, maintaining an

overview of staff welfare

j) Lead on complex

employee relations matters including: Disciplinary, grievance, sickness

absence, capability, performance management, flexible working, redundancy, TUPE

and appeals.

k) Ensure matters are

managed fairly, consistently and in accordance with employment legislation and

organisational policies.

l) Maintain accurate HR

records and personnel files.

m) Manage Staff Payroll.

N) Monitor KPIs including

Recruitment, absence, turnover, employee relations and mandatory training.

o)

trends and recommend improvements.

p) Leading the management

of the clinical system, ensuring IT security and IG compliance at all times and

responding to and resolving all local IT issues

q) Actively encouraging

and promoting the use of patient online services

r) Updating and acting as

the focal point for the practice website and social media sites

s) Guiding staff and

developing searches and audits on the clinical system

t) Reviewing and updating

clinical templates ensuring they relate to current practice

u) Marketing the practice

appropriately to ensure patient population is stable or increasing

v) Managing contracts for

and highlighting issues with services i.e., cleaning, gardening, window

cleaning etc.

w) Guiding the team to

reach QOF targets (supported by the nursing and administrative leads)

x) Overseeing the

administrative elements of QOF, liaising with GPs, nursing staff and

administrators

y) Implementing systems to

ensure compliance with CQC regulations and standards

z)

the staff implement the practice wide approach to the management of all patient

services matters

aa)Management

of the Patient Participation Group

bb) Managing DNAs,

providing data and planning tools coupled with liaison with referred repeat

offenders

a) Ensure all staff are aware of the

management of the premises, including health and safety aspects and undertake

risk assessments and mandatory training as required

b) Monitor and disseminate information on

safety alerts and other pertinent information

c) Support the overall practice clinical

governance framework, submitting reports for OQF, enhanced services and other

reporting requirements using CQRS/ Open Exeter etc.

d) Guide the team to reach QOF targets

(supported by the nursing and administrative leads)

e) Brief clinicians on performance levels,

advising actions to ensure high achievement across all QOF areas

f) Maintain the significant event database,

providing advice to staff and briefing the team at meetings as required

g) Identify trends and devise solutions to

reduce risk and repeated occurrences of significant events

h) Develop, implement and embed the

practice audit programme (in conjunction with the lead nurse)

i) Support the practice management team in

the reviewing and updating of practice policies and procedures

j) Support the practice and management team

with continuous improvement and change initiatives

l) Support the practice and management team

with continuous improvement and change initiatives

stimulating clinical caseload, approx. 12,000 patients.

partners, pharmacists, pharmacy technician, paramedics, first contact physio,

dietitians, social prescribers and care coordinator.

Navigators and Administrative staff.

templated consultations, medication, and long term condition reviews.

development

meetings.

Knowledge and skills

Desirable: - Knowledge of Health & Safety legislation relevant to the workplace.

Qualifications

Desirable: - Degree-level qualification or equivalent experience.

Experience

Desirable: - Experience of working in primary care; - Experience of working in a GP practice