Office Manager

The successful candidate will provide first-line management and leadership to the admin team, ensuring staff are well supported, work is organised and high standards of service maintained.

This is a visible and proactive role, with the Office Manager responsible for organising staffing and workloads and anticipating pressures. Where unexpected circumstances arise, the post holder may provide practical support to the admin team.

Key responsibilities include

Leading, supervising, supporting and developing the admin team.

Managing recruitment, induction and probation, appraisals, performance, sickness absence and return-to-work meetings, escalating complex matters to senior managers where appropriate.

Organising staffing and workloads, delegating effectively and ensuring appropriate cover.

Overseeing day-to-day administrative systems and processes, ensuring work is completed accurately and escalated where necessary.

Ensuring the smooth running of the office and responding to changing priorities and operational pressures.

Identifying opportunities to maximise practice income through administrative or operational processes.

Handling patient concerns and complaints, resolving issues where possible and escalating to senior managers when required.

Working closely with the Senior Management Team on service improvements and operational projects.

Promoting excellent patient service and positive working relationships across the multidisciplinary team.

To be responsible for the efficient

management and direction of the administration team, ensuring all

administrative duties are performed effectively and to the required standard,

meeting the objectives of the practice.

Please see full job description.

This is a key first-line management role requiring excellent organisational, communication and interpersonal skills. You will need to be approachable, confident, able to make sensible day-to-day decisions, remain calm under pressure and provide a visible management presence within a busy environment.

Park Practice is a friendly,

forward-thinking GMS practice providing high-quality primary care to

approx 13,500 patients.

Our team includes

7 GP Partners

5 Salaried GPs

1 Nurse Practitioner

2 Paramedic Practitioners

Practice Nurses

HCAs and a

Phlebotomist

Experienced management and

admin teams

We have recently introduced modern

digital triage to improve patient access while maintaining continuity of

care and delivering safe, efficient and patient-centred services.

The practice is currently rated Good by

the Care Quality Commission and is committed to continuous improvement,

innovation and providing excellent care to our local community.

We reserve the right to close this

vacancy early should a sufficient number of suitable applications be received.

Please note that we do not employ staff who are registered as

patients at the practice. Any offer of employment will therefore be conditional

upon registration with another GP practice.

Park Practice is committed to safeguarding and promoting the welfare

of children, young people and vulnerable adults and expects all staff to share

this commitment.

Experience