Northampton Emergency Department (A&E) Volunteer (Over 18s only)

As an Emergency Department Volunteer, you will provide friendly, practical and non-clinical support to patients, relatives, visitors and staff.

Welcoming patients and visitors to the Emergency Department and helping them feel comfortable.

Providing a friendly face, a listening ear and reassurance to patients and relatives who may be anxious or worried.

Supporting people who may be unsure where they need to go or what they need to do next.

Providing practical support to patients and visitors within the boundaries of the volunteer role.

Helping maintain a calm, welcoming and supportive environment.

Recognising when someone may need additional assistance and alerting an appropriate member of staff.

Maintaining patient confidentiality and respecting the privacy, dignity and individual needs of everyone you meet.

We are also looking for ED Response Volunteers to provide practical, non-clinical support across the Emergency Departments. They respond to requests from different ED areas, undertake collections and deliveries across the Trust to support the department. This is a varied and active role that helps staff, supports patient wellbeing and keeps the ED running smoothly.

Offer a friendly face, calm reassurance and practical support to patients and relatives who may be anxious, overwhelmed or unexpectedly in hospital, helping to ease pressure and improve their experience.

The volunteers were really helpful, Im grateful for your support. Northampton General Hospital Patient Feedback.

Volunteers will not be expected to provide clinical care, medical advice or undertake duties outside the agreed volunteer role. Full training, guidance and support will be provided.

Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.

We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.

The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals.

We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.

We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.

Question 1

Question 2

Essential: - Please tell us which days and times you are available (Monday to Sunday 8am - late).

Question 3

Essential: - Why would you like to volunteer with us?

Question 4

Essential: - What skills, experience or qualities would you bring to this role?

Question 5

Essential: - Please confirm you are over 18