NHS 111 Health Advisor
Practice Plus Group
Stockton-on-tees, TS176QYView on map(opens Google Maps in a new tab)
Salary
£12.71 to £16.33
Contract
Permanent
Hours
Not specified
Closing date
21 October 2026
2 days leftJob description
UNLOCK YOUR BEST WORK LIFE + MAKE A DIFFERENCE EVERY TIME Ready to take the next step in your career and make a real impact every day? This is your ch...
- Wellbeing Support: Free 24/7 counselling and advice helpline, including free premium access to Headspace to support mental wellbeing.
For more details on our full benefits package, click here
£12.71 per hour (7am-11pm)
£15.78 per hour (11pm-7am)
Enhanced rate of £16.33 per hour when working between Friday 18:00 to Monday 7:00am.
Please note that the weekend rate is a none contractual incentive for working unsociable hours and you will be paid £12.71 during your training.
We have a selection of different shift patterns to offer that is based on 24-37.5 hours per week.
Please note that this role cannot be worked remotely, and you must be able to attend shifts in our 111- contact centre: Cavendish House, Teesdale Business Park, Stockton-on-Tees, TS17 6QY.
Training and Development
We offer extensive, fully paid training to equip you with the skills to become a qualified Health Advisor and learn the advanced NHS 111 triage tool.
Monday 2nd November: Monday- Friday (09:30am 5pm) for 4 weeks + 1 additional day to complete internal training on LMS
- It is essential that you can commit to the training every day
- You will undergo assessments and call audits throughout training. Passing these is essential to continue with the role. Failure to pass on your second attempt will result in no longer being able to continue with the role.
You will manage calls from patients and healthcare professionals with
urgent and non-urgent healthcare needs, using the Pathways System
appropriately to direct the patient to the service suitable for their needs.
You will use computer systems to capture patient information along with
being expected to demonstrate self-directed learning and practice.
There will be a period of competency-based training both initially and over
the first 6 months of employment which you must complete in order to
perform all the duties of the job to the required standard.
- After training, you will receive ongoing support to ensure youre ready to be signed off as a fully accredited Pathways Health Advisor.
Please click here for further information: NHS 111 Health Advisor Journey
As a fully trained Health Advisor, no day is the same. You will be using the NHS 111Pathways system to assess patients over the phone and direct them to the most appropriate care. Although we are a non-emergency service, you may also need to deal with emergency calls from time to time and to arrange for 999 services if required. You will receive full support from your team and managers.
- Initial Contact: You will be the first point of contact for patients, providing time-critical advice.
- Triage Calls: Youll assess and prioritise a wide range of calls based on urgency.
- Using NHS Pathways System: Ensuring safe and effective assessments by using the NHS Pathways system to guide decisions.
- Non-clinical Advice: Provide guidance to patients regarding their symptoms and next steps in their care.
- Accurate Documentation:Ensure accurate, clear, and detailed records of all calls for continuity of care.
We are looking for caring, compassionate but also driven professionals who can help us drive our vision for a fair and inclusive healthcare access to all.
Qualifications
Essential
- We are seeking professionals who have:
- Emotional Resilience: Ability to manage difficult or distressed patients, especially in high-pressure situations.
- Clear Communication: Ability to explain medical instructions and guidance in an easy-to-understand manner.
- Decision-Making: Good judgment skills to assess patient conditions and provide accurate advice.
- Attention to Detail: Meticulous in documenting and ensuring accurate patient information is provided.
- Organizational Skills: Capable of managing multiple cases and prioritizing urgent calls.
- IT Skills: Comfortable using computer systems and software, with the ability to quickly adapt to new tools and technologies
- GCSE/Functional SkillsEnglish and Maths(or equivalent).
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
6 October 2026
Last checked
8 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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