New Enquiry Advisor - Part Time
The Hospital of St John and St Elizabeth
London, NW8 9NHView on map(opens Google Maps in a new tab)
Salary
Negotiable
Contract
Permanent
Hours
Not specified
Closing date
2 November 2026
10 days leftJob description
Compassion. Commitment. Charity. Caring. These arent just words at St. John & St. Elizabeth Hospital they are the values that shape every patient expe...
As one of the UKs leading independent charitable private hospitals, our profits go directly towards funding our on-site hospice. This purpose guides us and now were looking for someone equally inspired to join us as our New Enquiry Advisor.
We are seeking a dynamic, motivated, passionate Advisor to join our New Enquiry Team the first point of contact for patients, insurers and other referrers. This is a pivotal role which will be focused on:
- Applicants should be available on Saturdays, Mondays and Tuesdays.
- Handling inbound and outbound calls from patients, insurers, and GP practices.
- Ensuring prompt, compassionate, and efficient responses to enquiries, turning leads into bookings.
- Following up on all warm leads to a conclusion with the aim to convert as many opportunities to bookings
- Aiming to achieve agreed KPIs and conversion rates, identifying booking barriers, and ensuring streamlined patient journeys
- Helping to create self-pay quotes
- Building relationships with consultants and their offices
Located in leafy St Johns Wood on the Jubilee line, minutes from Central London, our luxury private Hospital has an international reputation for providing the highest quality of care to patients and is unique in that all profits fund our onsite Hospice, St Johns.
Experience
Desirable
- Proven experience within a sales-focused call centre team, ideally within healthcare or a service-led industry.
- A compassionate and driven individual who is looking to achieve and exceed chosen KPI's
- A self-starter who is proactive, solutions-oriented, and innovative.
- Excellent interpersonal skills and the emotional intelligence to work within a compassionate, patient-first environment.
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
21 October 2026
Last checked
23 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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