Network Operations Engineer

• To provide support for the Trusts Wide and Local Area Networks in conjunction with the Network Team Lead.
• Provide infrastructure support to ensure high availability, security and usability of the LAN/WAN that is transparent to users.
• To assist in the development of the data and voice network in line with the Trust policies.
• Maintenance of networked systems and, where appropriate, resolve or assist in troubleshooting any problems with those systems.
• Troubleshoot and triage all initial network related issues that occur trust wide.
• To assist with the installation of cabling throughout all of the client sites.
• To document data and voice network infrastructure as it is developed and maintained.
• To provide support to assist in the resolution of service desk incidents to agreed service levels.
• To ensure the effective operation and regular testing of telecommunications infrastructure services and systems.
• To work closely with those responsible for telecommunications operations, particularly the Contact Centre, Switchboard.
• To participate in the out of hours on-call rota.
• Demonstrate to core values and behaviours of the Trust

Desirable

• Appropriate industry recognised qualifications e.g. CCNA R&S or equivalent
• Knowledge of or experience in Quality improvement tools, techniques and methods
• Knowledge of or experience in coaching and mentoring practices and tools

Essential

• It is an essential requirement of the role that the post holder has a valid UK driving licence and is either a car owner and able to use the car for work purposes or has a Trust personal lease vehicle which may be used for the role. However, the Trust would consider making reasonable adjustments to the role, if necessary, to enable a disabled person to undertake the role