MultiProfessional Practice Education Team Administrator

Provide comprehensive administrative support across all MPET workstreams.

Manage enquiries promptly and professionally, escalating where appropriate, and monitor MPET inboxes to ensure requests are logged, prioritised and responded to or redirected accordingly.

Maintain accurate databases, electronic records and shared folders in line with Trust information governance requirements.

Support Study Leave administration, including processing applications, preparing documentation and providing administrative support to Study Leave Panel meetings.

Provide administrative support for MPET meetings by preparing agendas and papers, taking minutes, maintaining action logs, tracking actions and distributing meeting documentation.

Maintain and update MPET information on the staff intranet, Padlets and learner app, ensuring content is accurate and up to date.

Support learner and student feedback processes by issuing evaluations, collating responses and producing reports.

Administer education and training programmes, including Practice Assessor/Educator training, Care Certificate, clinical skills and learner inductions. Responsibilities include managing bookings, attendance records, course materials, certificates and updating ESR records.

Provide administrative support for meetings & training events, including coordinating venues, equipment, resources, participant communications, travel and parking arrangements, and attend events where required to provide on-site administrative support.

To support the Multiprofessional Practice Education Team (MPET) by providing comprehensive, high quality, accurate and timely administrative support; contributing towards the effectiveness and efficiency of multi professional education and providing learners of all clinical professionals (medical and non-medical) with a high-quality learning environment across the Trust.

Main Duties & Responsibilities To provide administrative support across all workstreams supported by the MPET.

To deal efficiently and effectively with email and telephone enquiries received by the MPE Team in a professional, efficient and timely manner, escalating queries where appropriate.

Monitor MPET inboxes, ensuring enquiries are recorded, prioritised and responded to or redirected appropriately.

Maintain, update and ensure the accuracy of MPET databases, electronic records and shared folders in line with Trust information governance requirements.

Support the administration of Study Leave processes, including collating applications and preparing documentation for Study Leave Panel meetings.

To issue and distribute agendas, take minutes / update actions logs and distribute meeting documents afterwards for meetings being chaired by the MPET.

Provide administrative support to meetings chaired by MPET, including preparing and distributing agendas and papers, taking accurate minutes, maintaining action logs and tracking progress, circulating documentation following meetings.

To maintain and update the MPET sections on the staff intranet, padlets and learner app to ensure that the information provided is accessible, accurate and up to date.

Support the coordination of learner and student feedback processes by issuing evaluation requests, collating responses and producing reports for review.

Administer training and education activity delivered by MPET (such as Practice Assessor / Educator training, care certificate, clinical skills, learner inductions). Managing bookings and attendance records, preparing course materials and registration documentation, issuing certificates, updating Electronic Staff Record (ESR) systems where required

Provide administration for meetings and event arrangements including venue hire, taking bookings, provision of equipment/resources, pre-event material, travel and parking arrangements. If appropriate you may be required to attend in person training events to provide administrative support.

Communication To communicate in a clear, honest and respectful manner at all times.

To establish and maintain good relationships with internal and external colleagues to enhance the work of the team.

To contribute to the teams communication by co-ordinating and distributing information through various channels in an accurate and timely manner.

Ability to communicate in a clear, honest and respectful manner.

Ability to establish and maintain relationships

Ability to communicate and share information using various mediums e.g. emails, letters, verbally.

People Management Maintaining own personal and professional development and taking part in annual appraisal, KSF process and one to one supervision.

Undertake mandatory and statutory as required by Trust policy.

Infection Control The trust staff are responsible for protecting themselves and others against infection risks.

All staff regardless of whether clinical or not are expected to comply with current infection control policies and procedures and to report any problems about this to their managers.

All staff undertaking patient care activities must attend infection control training and updates as required by the trust.

All clinical staff or any staff working in clinical areas are expected to be bare below the elbow with no hand or wrist jewellery except for one plain band (no stones or engraving)

Health and Safety Employees must be aware of the responsibilities placed upon them under the Health and Safety at Work Act (1974), to ensure the agreed safety procedures are carried out to maintain a safe environment for employees and visitors.

Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

There's one reason why our services are outstanding - and that's our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.

If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.

Qualifications & Training

Essential: - GCSEs in Maths and English (Grades A-C / 4-9) or equivalent including functional skills

Desirable: - NVQ Business Administration minimum level 2

Experience

Essential: - Experience of working in a busy administrative role.

Desirable: - Experience of working within an NHS organisation; - Experience in using Microsoft Teams

Skills & Knowledge