MSK Physiotherapy Administrator

• Act as primary point of contact for MSK patients and visitors attending the department
• Take responsibility for digital referral management and patient bookings.
• Variety of specific admin tasks including management of phonelines and email, with patient focus at the forefront of our role.
• Liaising with other departments and services to support and assist patients as needed, such as interpreting services.
• Collecting data and statistics to assist management in guiding the service direction.
• Working flexibly in response to the needs of the patients, service and Physiotherapists.
• Supporting colleagues to deliver a high quality, effective and compassionate service both virtually and in person.

• Caring for and about you is our top priority
• Committed to providing good quality, safe services
• Working Together with you to develop innovative solutions

• Flexible working options to support work-life balance
• 27 days' annual leave rising with service + opportunity to buy and sell
• Generous NHS pension scheme
• Excellent learning and career development opportunities
• 'Cycle to Work' and car leasing scheme including electric vehicles
• Access to a range of wellbeing tools and services
• Discounts at hundreds of popular retailers and restaurants
• Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
• Generous maternity, paternity, adoption and special leave
• Free parking across Trust sites

Essential

• NVQ3 or equivalent qualification/experience
• Basic knowledge of administration and/or office procedures
• Previous knowledge and experience of working in an office and/or customer care environment, undertaking a full range of administrative duties, including minute-taking
• Knowledge and experience of using a variety of software programmes/ packages
• Knowledge and understanding of the post and Trust

Essential

• Good interpersonal, communication and reporting skills
• Good IT skills, with an ability to navigate around various systems and software packages, such as Outlook, MS Office, the internet and databases
• Ability to work effectively in a team and to work unsupervised and on own initiative, managing own workload
• Ability to work flexibly as required, with the ability to travel independently between locations to fulfil the requirements of the post