Monitoring Co-Coordinator

To work as part of a team responsible for overseeing and monitoring the delivery of a range of multidisciplinary support services across South Warwickshire NHS Foundation Trust sites. These services include Cleaning, Portering, Catering including Retail, Waste Management and Linen. The role is responsible for ensuring that both in-house and outsourced service providers consistently meet contractual obligations, quality standards, and regulatory requirements, providing assurance that services are safe, effective, compliant, and delivered in line with Trust and contractual expectations.

Main Duties and Responsibilities

Communication

To provide and receive routine information which requires tact and persuasive skills and where there may be barriers to understanding e.g. liaising with a diverse range of colleagues Trust wide.

Maintain good communication links with contractors.

Communicate, establish and maintain professional relationships with:

Liaise with other departments and services to disseminate information efficiently.

Regularly communicate, establishing and reporting baseline responsibility with direct line manager.

Develop, and maintain effective links with Heads of Nursing/ Matrons, and clinical staff across all units Trust wide.

Ability to provide appropriate written information to the Hotel Services Senior Managers and participate in any review of service specifications

Ensure that any breach in standards is reported promptly to your line Manager.

Liaise with Contract Managers and take appropriate action to advise, resolve and rectify any shortfalls as necessary.

Domestic Services

In line with the Domestic Cleaning specification

Monitoring of Ward and departmental areas to an agreed schedule and document as appropriate

Produce action plan for contractor with any shortfalls in cleaning standards with appropriate targets highlighted

If any maintenance/ nursing/equipment issues found raise with relevant department

Spots checks to ensure cleanliness issue have been rectified within the agreed timeframe

Results spread sheet to be updated to Assistant General Manager - Hotel Services on a weekly basis

Linen Services

Quarterly stock take of staff uniforms

Monitoring of the Contracted Linen Supplier to ensure compliance with specification

Portering

Auditing of specific tasks within portering function such as waste trails, soiled linen process, patient movements in conjunction with the Hotel Service Managers

Catering

Participating in the auditing of Patient Food delivery service from main/ward kitchen to patient to include temperature/taste testing.

General Duties

Producing and typing up of all audit results in a timely manner

Participation in the Patient Led Assessments for the Care Environment (PLACE) annual programme

Assist with processing of invoices for all sections under Hotel Services Department

SWFT Clinical Services is a wholly owned subsidiary of the South Warwickshire University NHS Foundation Trust (SWFT). The company provides a number of services such as outpatient pharmacy facilities at Warwick and Stratford and Nuneaton hospitals; estates and facilities management at Stratford hospital, Acorn House and Lillington Health Hub; private patient service and consultancy services to NHS Trusts.

Subject to the Company and individual's performance, an annual discretionary bonus will be awarded.

There is automatic enrolment to the Company pension scheme, with the Company contributing 5%.

A benefits package is available to the appointed candidate upon successful completion of the six month probationary period. This gives access to benefits such as a car lease scheme; Home & Electronics scheme; discounted leisure and travel; retail discounts and a cycle to work scheme.

Where is also access to a 24/7, 365 days a year Employee Assistance Programme to support colleagues who may be facing some tough times or they need extra support with their mental well-being.

Qualifications

Experience

Skills

Personal Qualities

Other