Mobile Receptionist/Care Navigator

• Welcoming and assisting patients in a professional and friendly manner.
• Answering telephone calls, emails and patient enquiries.
• Booking, cancelling and managing patient appointments.
• Registering patients and maintaining accurate and confidential records.
• Processing prescriptions and other administrative requests.
• Liaising with GPs, nurses, hospitals and other healthcare professionals.
• Managing patient queries and directing them to the appropriate service.
• Supporting patients to access the most appropriate healthcare service for their needs.
• Assessing patient enquiries and signposting to GPs, nurses, pharmacies, community services and other providers.
• Coordinating appointments, referrals and follow-up care.
• Supporting patients with access to community and social care services.
• Providing clear information and guidance while maintaining patient confidentiality.
• Working closely with the wider healthcare team to ensure patients receive appropriate and timely support.

• Welcoming and assisting patients in a professional and friendly manner.
• Answering telephone calls, emails and patient enquiries.
• Booking, cancelling and managing patient appointments.
• Registering patients and maintaining accurate and confidential records.
• Processing prescriptions and other administrative requests.
• Liaising with GPs, nurses, hospitals and other healthcare professionals.
• Managing patient queries and directing them to the appropriate service.
• Supporting patients to access the most appropriate healthcare service for their needs.
• Assessing patient enquiries and signposting to GPs, nurses, pharmacies, community services and other providers.
• Coordinating appointments, referrals and follow-up care.
• Supporting patients with access to community and social care services.
• Providing clear information and guidance while maintaining patient confidentiality.
• Working closely with the wider healthcare team to ensure patients receive appropriate and timely support.

Essential

• Previous experience in a reception, administrative or customer service role, preferably within a healthcare setting.
• Excellent communication and interpersonal skills.
• Friendly, professional and compassionate approach to patients.
• Good organisational skills with the ability to prioritise and manage a busy workload.
• Good IT and computer skills, with the ability to learn new systems.
• Ability to work effectively as part of a team and independently.
• Understanding of confidentiality and the importance of protecting patient information.
• Reliable, punctual and professional.
• Ability to remain calm and professional when dealing with challenging or sensitive situations.
• Must hold a full, valid UK driving licence and have access to a vehicle.

Desirable

• Previous experience working within a GP practice, NHS or healthcare environment.
• Experience using clinical system - SystmOne.
• Knowledge of NHS services and healthcare pathways.
• Experience in care navigation or signposting patients to appropriate services.
• Good understanding of patient confidentiality and data protection.
• Willingness to undertake training and develop professionally.
• Ability to work flexibly and support the wider practice team.
• A positive, proactive and solution-focused approach.