Microsoft Licensing Optimisation Officer

• Maintain accurate records of all Microsoft licensing assets.
• Monitor Microsoft 365, Azure and Power Platform licence allocation and utilisation.
• Ensure licences are assigned in accordance with Trust policies and business requirements.
• Monitor inactive, under-utilised or duplicated licences and apply corrective action.
• Ensure licence reclamation processes for leavers, movers and role changes.

• Analyse consumption and utilisation data to identify optimisation opportunities.
• Produce regular licence utilisation and optimisation reports.
• Identify opportunities to downgrade, realign or reassign licences to reduce expenditure.
• Support the Trust in maximising use of free licensing entitlements where appropriate.
• Generate cost-saving recommendations.
• Apply agreed license cost saving recommendations.

• Identify and migrate suitable staff from E3 to E1 licensing.
• Create and configure new Teams channels as required to meet the departments operational requirements.
• Migrate departmental shared folders to secure Teams channel
• Ensure permissions are correctly set within Teams working closely with senior departmental stakeholders.
• Ensure legacy network drive folders are no longer in use and secured as required.
• Ensure all migrated staff are fully supported as part of the migration process providing training as required including documented guides.
• Support internal and external audits relating to software licensing.
• Maintain licence governance procedures and documentation.

• Ensure compliance with Microsoft licensing requirements.
• Support internal and external audits relating to software licensing.
• Maintain licence governance procedures and documentation.
• Monitor changes in Microsoft licensing models and communicate impacts to stakeholders.
• Develop and maintain licensing standards and operational procedures.
• Ensure compliance with Information Governance, Cyber Security and procurement requirements.

• Produce monthly licence utilisation reports and dashboards.
• Maintain reports relating to Microsoft 365, Azure, Copilot and Power Platform usage.
• Provide management information to ICT leadership teams.
• Identify trends and opportunities for service improvement.
• Support business case development for digital investments.

• Support delivery of the Trust Digital Strategy.
• Assist with adoption of new Microsoft technologies.
• Provide specialist advice regarding Microsoft licensing implications of new projects.
• Assist in evaluating emerging Microsoft solutions.
• Support sustainability initiatives through optimisation of digital services and cloud resources.

• Ensure suitable staff are migrated from M365 Office E3 licenses to E1 licenses.
• Ensure effective customer service at all times.
• Provide in-person training as required.
• Maintain accurate documentation and records.
• Participate in audits and governance reviews.
• Travel to Trust sites.

Essential

• Able to work independently, prioritise competing demands and deliver agreed outcomes within deadlines.
• Customer-focused and able to manage change sensitively while maintaining service continuity.
• Able to travel between Trust sites when required.
• Committed to equality, diversity, inclusion, confidentiality and the Trust values.

Essential

• Good working knowledge of Microsoft 365 licensing concepts, licence assignment and user lifecycle management.
• Competent in Microsoft Teams, SharePoint, OneDrive and Excel, including data analysis and reporting including permissions management.
• Able to interpret complex licensing information and translate it into clear, practical advice.
• Strong analytical, numerical, organisational and problem-solving skills with excellent attention to detail.
• Effective written and verbal communication skills, with the ability to engage and train staff at all levels.
• Understanding of information governance, cyber security, access permissions and data protection requirements.

Desirable

• Knowledge of Microsoft 365, Azure, Power Platform and Copilot administration or reporting tools.
• Knowledge of software asset management, procurement, contract renewal and licence compliance principles.
• Knowledge of NHS Administrative Tools for license and user management.
• Experience of using Active Directory and NTFS permissions.
• Experience of creating dashboards or management information

Essential

• Experience of administering or supporting Microsoft 365 services and user licensing in a large organisation.
• Experience of analysing licence allocation, utilisation or financial data and producing accurate management reports.
• Experience of supporting users through service change, including migration, guidance and issue resolution.
• Experience of maintaining accurate records, procedures and audit evidence.

Desirable

• Experience within the NHS or another complex public-sector organisation.
• Experience of Microsoft 365 E3/E1 licence optimisation, Teams and OneDrive migrations, Azure, Power Platform or Copilot licensing.
• Experience of working with Procurement, Finance, suppliers or software audits.

Essential

• Formal qualifications in Information technologyBusiness Management or equivalent relevant experience.
• Evidence of continuing professional development relevant to Microsoft 365, software licensing or digital services

Desirable

• Microsoft Fundamentals certification, for example MS-900, AZ-900 or PL-900.
• ITIL Foundation, Software Asset Management or Microsoft licensing-related training