Receptionist/Administrator

• Provide a friendly, professional and welcoming reception service to patients and visitors.
• Answer telephone calls and deal with patient enquiries promptly and courteously, ensuring queries are directed to the appropriate member of the practice team.
• Book, amend and cancel appointments in accordance with practice procedures.
• Support patients with general administrative and non-clinical queries..
• Register new patients and maintain accurate patient records.
• Undertake general administrative duties, including scanning, filing, processing correspondence and updating records.
• Support clinicians and the wider practice team with day-to-day administrative tasks.
• Liaise with hospitals, pharmacies, community services and other healthcare organisations where appropriate.
• Maintain confidentiality and ensure patient information is handled securely and in accordance with practice policies and information governance requirements.
• Follow practice procedures relating to safeguarding, health and safety, infection prevention and confidentiality.
• Work effectively as part of a busy multidisciplinary team and contribute to the smooth running of the practice.
• Deal with patients in a respectful, sensitive and professional manner, including those who may be distressed or have additional needs.
• Undertake other reasonable administrative duties appropriate to the role.

• A supportive and friendly working environment.
• Training and development opportunities.
• NHS pension scheme
• Annual leave entitlement

Essential

• Experience of working in a customer-facing, administrative or reception role.
• Experience of dealing with members of the public and handling enquiries professionally.